Client & Research Success Manager

About the role

Location: The client success team is based in Williamsburg, Brooklyn and San Francisco, and the team is in-office 3x a week

Swayable is a fast-growing AI and automated data science platform that measures public opinion, and the impact of messages and advertising content on it. We are a 50-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times.

Clients include major consumer-facing brands (JP Morgan Chase, Airbnb, Paramount Pictures), technology companies (Anthropic, Meta, Amazon), academic researchers (MIT, Yale, Stanford) and mission-aligned civic advocacy campaigns (e.g. on climate, human rights and elections).

Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world's most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands.

About the role

Swayable is looking for a Client & Research Success Manager to help enterprise clients turn research into stronger messaging, creative, and marketing decisions. You'll serve as a strategic advisor to leading brands and agencies, developing pre-testing programs, guiding adoption, and partnering with sales to drive renewals and expansion.

You'll join our Client & Research Success team, which owns client relationships and connects client needs with product development. We're a collaborative team that invests in professional growth through regular feedback, shared goals, and hands-on support from one another.

What You'll Do

• Own relationships with a portfolio of enterprise clients, building trust with brand, marketing, and insights teams through strategic guidance and regular engagement.
• Develop strategic pre-testing programs that connect Swayable's capabilities to each client's business goals, creative process, and key marketing decisions.
• Guide clients through research design, test execution, and results interpretation-turning findings into clear recommendations for stronger messaging and creative.
• Help clients get more value from Swayable by identifying new use cases, recommending relevant capabilities, and translating client needs into actionable product feedback.
• Partner with sales on pitches, bringing brand and research expertise to demonstrate how Swayable can address a prospective client's specific challenges.
• Drive adoption and ongoing usage by making Swayable a core part of clients' decision-making processes and demonstrating the impact of their testing programs.
• Collaborate with sales on renewals and expansion, identifying growth opportunities and building a clear case for continued investment across your client portfolio.

Who You Are

• 2+ years of client-facing experience in research, consumer insights, brand strategy, consulting, account management, or related fields.
• An understanding of how brand, marketing, and insights teams work, with the ability to connect research to their goals and decisions.
• A consultative approach: you ask thoughtful questions, solve problems, and translate complex information into clear, actionable recommendations.
• Strong analytical and quantitative reasoning skills, with experience using Excel to interpret and synthesize data; Python is a plus.
• Familiarity with research methods and statistics-or a demonstrated ability to learn them-and the ability to explain findings to nontechnical audiences.
• Strong project management skills and attention to detail, with the ability to independently manage multiple client priorities and deliverables.
• Clear, confident communication and presentation skills, with experience contributing to client pitches or strategic presentations.
• A collaborative mindset and comfort learning quickly in a fast-paced startup environment.
• College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)

Benefits

• 100% Medical, Dental & Vision Plans
• Starting base salary range of $125-$150K depending on previous experience
• Generous PTO
• Equity options
• 401k, FSA
• Ongoing professional development stipend