Client Engagement Center Service Representative

About the role

More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.

With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

Join our team as a Client Engagement Center Service Rep, where you’ll be the trusted voice clients rely on for support, guidance, and solutions. Every interaction is an opportunity to build meaningful relationships, strengthen client confidence, and make a positive impact. This role is fast-paced, people-focused, and perfect for someone who loves helping others succeed.

In this role you'll

• Provide exceptional service to clients by phone, email, and online, offering accurate information and prompt support.
• Research and resolve issues to ensure a seamless client experience.
• Support clients and branches with online banking, mobile banking, and loan-related transactions.
• Contribute to service quality goals across the department.
• Assess client needs, resolve inquiries, share account details, and complete a range of transactions.
• Strengthen client relationships through proactive cross-selling or by referring clients to the right specialists.
• Use multiple computer systems to troubleshoot, gather information, and document interactions.
• Follow all policies, procedures, security requirements, and regulatory guidelines.

What we're looking for

• You have a high school diploma or GED (Required).
• You bring experience in a call center, retail banking, or operations role (Required).
• An equivalent combination of education and experience can be considered in lieu of a degree.

What helps you shine

• You deliver professional, accurate, and responsive client service with ease.
• You communicate clearly and effectively, adapting your style for phone, email, and online interactions.
• You bring experience with sales and referrals and enjoy identifying client needs.
• You excel in negotiation, problem-solving, and time management.
• You manage multiple tasks and thrive in a busy, team-centered environment with shifting priorities.
• You understand relevant laws and regulations related to deposit accounts and operations.
• You're proficient with Microsoft Office and comfortable navigating multiple computer applications at once.
• You can lift and move objects up to 25 pounds.

Compensation & Benefits

• Targeted starting salary range (based on experience): $21 - $23
• Annual incentive potential
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement

Please take time to review Banner Bank's Consent & Privacy notice before applying.

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