Client Experience Coordinator

About the role

seeking a personable and organized Client Experience Coordinator to join our Boston team.

In this role, you will help ensure that every client interaction is professional, welcoming, and well coordinated. You will work closely with team members to support day-to-day client needs, maintain clear communication, and contribute to an exceptional overall experience.

This position is ideal for someone who enjoys working with people, communicates confidently, and thrives in an energetic, team-oriented environment.

Responsibilities

• Serve as a professional and welcoming point of contact for clients.
• Assist with client inquiries and provide clear, accurate information.
• Coordinate client interactions, appointments, and follow-up activities.
• Build positive relationships and help maintain a high standard of client satisfaction.
• Communicate client needs and feedback to the appropriate team members.
• Maintain organized and accurate client information.
• Support daily operations and collaborate with internal teams.
• Help identify opportunities to improve the overall client experience.
• Represent Catch Vibe Voice with professionalism and a positive attitude.

Qualifications & Requirements

• Strong verbal and written communication skills.
• Professional, approachable, and client-focused attitude.
• Excellent organizational and time-management abilities.
• Ability to communicate effectively with different personalities.
• Strong attention to detail and problem-solving skills.
• Comfortable working both independently and as part of a team.
• Ability to manage multiple priorities in a fast-paced environment.
• Dependable, adaptable, and eager to learn.
• A genuine interest in developing customer relations and professional communication skills

Additional Information

• Competitive salary of $45,000 - $49,000 per year.
• Full-time position with opportunities for professional development.
• Career growth and advancement opportunities within the company.
• Hands-on training and ongoing team support.
• Development of valuable communication, coordination, and client relationship skills.
• Collaborative and professional work environment.
• Opportunities to take on additional responsibilities as you grow within the organization.
• A workplace that recognizes initiative, reliability, and strong performance.