Client Experience Specialist

Responsibilities

• Provide local client support in both Chinese and English
• Assist restaurant and hospitality clients with questions, troubleshooting, and day-to-day support needs
• Support new clients throughout onboarding, setup, implementation, and go-live

Help translate or clarify product, operational, and support information for Chinese-speaking clients

• Coordinate with the Hawai i sales, implementation, and support teams to ensure client issues are resolved quickly
• Conduct follow-ups with clients to ensure they are comfortable and successful with their SpotOn products
• Assist with basic POS hardware and software troubleshooting
• Escalate technical or operational issues to the appropriate internal teams when needed
• Maintain accurate notes and communication regarding client requests and outstanding items
• Provide an exceptional, relationship-focused customer experience

Qualifications

• Fluent in Chinese and English
• Strong communication and interpersonal skills
• Customer-service mindset and willingness to help
• Comfortable learning new technology and troubleshooting basic technical issues
• Highly organized, responsive, and dependable
• Ability to work both independently and collaboratively
• Comfortable working directly with restaurant owners, managers, and staff
• Restaurant, hospitality, customer service, technology, or POS experience is a plus, but not required

Compensation

• Our base pay range for this role is $20.00 - $26.00 per hour

Benefits

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hardworking humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in your wellbeing with a competitive benefits package designed to support your health, family, and future:

• Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs.
• HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account
• Company-Paid Life Insurance & Disability
• 401(k) Retirement Savings & Annual Employer Match

• We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process.
• All legitimate communication from our recruiting team will come from an official company email address (@spoton.com).
• If something seems suspicious, please contact us at.

• For U.S. based roles, work authorization in the U.S. is required. Visa sponsorship is not available for this role.
• SpotOn is an E-Verify company.