Client Service Associate

Primary Job Functions

Reception and Office Support

• Greet clients and ensure the office is clean and welcoming
• Schedule meetings with product vendors and sponsors
• Manage and distribute mail and coordinate overnight deliveries
• Order office marketing materials and printer supplies; coordinate printer maintenance with vendors and Technology

New Client Onboarding

• Ensure accurate completion of prospect and new client paperwork and setup
• Follow up on funds transfers from surrendering companies
• Maintain the CRM database and client files, including filing, copies, and data input
• Research and follow up on issues with the Broker/Dealer, WEG Operations, and vendors
• Record incoming assets to the appropriate tracking tool
• Client Relationship Management
• Engage with clients to understand their personal history and current financial needs
• Prepare account transactions, trades, deposits, withdrawals, and required minimum distributions (RMDs)
• Communicate to understand client requests, resolve issues directly or escalate to advisors as appropriate, including death claim processing
• Collaborate with clients' tax or legal counsel as needed
• Client Review Preparation and Follow-up
• Gather client data and prepare materials for meetings and reviews
• Conduct tax research, such as for IRS Forms 1099
• Complete follow-up actions resulting from client reviews
• Industry, Product, and Company Knowledge
• Demonstrate knowledge of and adherence to WEG's Suitability Guidelines, operational processes, and sales model
• Understand financial terminology and product offerings
• Maintain working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
• Attend client services and company educational events; may attend vendor presentations

Team and Corporate Support

• Assist advisor team operations to streamline processes
• Complete operational projects to support enhancements and changes
• Communicate process and sales updates to the team
• Mentor and train Client Service Associates
• Manage vendors to Service Level Agreements
• All other duties as assigned.

Education/Qualifications

• Bachelor's degree (or equivalent experience) in a relevant discipline
• Customer service training, knowledge, or experience
• Interest in learning financial concepts and products
• Ability to work with deadlines, remain flexible under pressure, and prioritize work
• Ability to work collaboratively as a team member
• Ability to learn WEG's sales model, processes, and procedures
• Ability to learn financial product features and riders
• Ability to learn the client review process and its completion
• Strong attention to detail and effective problem-solving skills
• Superior verbal and written communication skills
• Proficiency with Microsoft Office Suite or related software
• Demonstrated ability to effectively use AI tools and technologies in daily work, including crafting prompts, evaluating AI-generated content, and integrating AI tools to enhance productivity while maintaining quality standards
• Comfort with learning new AI applications and adapting to evolving AI tools and methodologies

Pay and benefits

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $42,500 - $63,750. However, the base salary range bolded above ($24 to $28 per hour) is what we expect to pay as a starting range for this position.

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Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance - employer paid and voluntary options
• Short-term and long-term disability, workers compensation - employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

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Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

• Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes.
• All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness.
• Your personal information is handled in accordance with applicable data protection laws.