Client Services Representative

About the role

Are you good with customers? Enjoy building long-term relationships with customers and colleagues? Enjoy problem solving? Looking for a career with a stable company that will allow you to grow and develop as a person and a professional? Consider joining Eurofins as a Client Service Representative.

• Serve as the primary communication link between the client and laboratory operations
• Answer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples
• Interpret and communicate technical information and manage stakeholder requirements
• Manage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope
• Make appropriate actions and escalate to appropriate ELLI and client management as needed if services deviate from expectations
• Work in a team-based environment to meet department and company goals.
• Support sales efforts in the bid process to gain repeat, and/or new, long-term business as needed
• Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution

Basic Minimum Qualifications

• Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
• Authorization to work in the United States indefinitely without restriction or sponsorship

The ideal candidate will possess

• Excellent communication skills- with oral and written
• Strong organizational skills and attention to detail
• A strong desire to learn. Eurofins offers a comprehensive training program for this position
• Ability to prioritize work autonomously
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
• Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment.
• Computer skills- Experience utilizing MS Office including Word, Excel, and Outlook. Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus.

Additional Information

Position is Full-time, Monday-Friday, 8:00 a.m.-5:00 p.m., with additional hours, as needed. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.

We offer excellent full-time benefits including

• Comprehensive medical coverage,
• Life and disability insurance,
• 401(k) with company match,
• Paid holidays and vacation,
• Dental and vision options.