Client Services Representative

About the role

Part-Time * Possible future transition to Full-Time * On-site

We're hiring a Client Services Representative (CSR) to help us create great experiences for the people who come through our facility. If you like staying busy, being on your feet and hands on, working with a friendly team, and making things run smoothly behind the scenes, you'll fit right in here.

What you'll do

As a CSR, you're the friendly face our clients and research participants meet when they walk in. On any given day, you might:

• Welcome guests and make sure they feel taken care of from the moment they arrive.
• Set up rooms, A/V, food, and materials for upcoming research sessions.
• Reset spaces quickly between studies, so the next group is ready to go.
• Unload deliveries and pallets, and stock, organize, and replenish shelves, storerooms, and supply areas.
• Cover the front desk, answer phones, and direct visitors with a professional touch.
• Engage panel members and the public through L&E's company social media accounts, as assigned.
• Pitch in on recruiting, project support, or additional team needs as they come up.

What we're looking for

• You're friendly, professional, and genuinely good with people.
• You're comfortable with shifting priorities and a fast pace.
• You have a valid driver's license, reliable transportation, and insurance (varies by location).
• You can work flexible hours, including some evenings and weekends.
• You can stand for long stretches, move around the facility, and lift, carry, push, and pull items up to 25 lbs.
• You're confident with technology and digital platforms, and you quickly learn new software, systems, and tools after training, including AI.

Additional information

If you've worked in client services, hospitality, or admin support, and if you're proficient in Microsoft Office (Word, Excel, Teams) and OneDrive, you would be a great candidate for this job.

Why this role

The CSR role is an entry point into working at L&E Research that also gives you a first step into the market research industry. As a member of the Client Services team, you'll have a clear path to becoming a Senior CSR, and potential opportunities to work in other departments like Operations, Recruiting, and Data Analysis, etc. based on your interests and strengths.

This job summary outlines primary responsibilities but is not intended to be all-inclusive. Duties may be modified or expanded to reflect business needs and the natural progression of the role.