Client Services Representative

About the role

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's in it for you

This individual will serve as an integral connection between our base customers, fulfillment and acquisition teams here in the Portland Oregon office. You will work with our elite technician, operations and sales teams to demonstrate to our customers why Trane is the best company to support their HVAC Service, Replacement, controls, rental and digital needs.

The Client Services Representative will be exposed to both the acquisition and fulfillment sides of our business with the opportunity to grow their career on either side. The Client Services Representative will be a key resource in maintaining and growing our customer base.

What you will do

• Coordinate the renewal of service contracts
• Look for opportunities to expand our offerings with our customers
• Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, and new lead management.
• Responsible for time and material (T & M) and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.
• Develop accurate and timely estimates through input of the field and sales team's knowledge.
• Assists in creating standard work / cadence for meeting customer needs.

What you will bring

• Bachelor's degree or certificate with two years' work experience preferred.
• Customer service with relationship building experience is a plus.
• Competencies: customer focus and relationship building, problem solving and initiative, collaboration and teamwork, adaptability and agility, results orientation
• Mathematical Aptitude
• Must be able to multi-task and think critically in high-stress situations.
• Must be able to communicate effectively in person, by phone and through written communication.
• Able to work extended hours on occasions when required. *
• Working knowledge of HVAC systems preferred.
• Must possess a valid driver's license for a minimum of 12 months.

Annual Base Salary Range or Hourly Base Pay Range

• $44,300.00 - $89,424.99
• Compensation Type: Salary
• Incentive Eligible: Yes
• Sales Commission Eligible: No