Client Support
- Location
- Moraine, OH
- Listed
- 7 days ago
Position Summary
The Client Support/HP position is required to analyze and resolve software/hardware technical issues escalated from the Tier 1 Helpdesk cannot resolve. The role is also responsible for provisioning, configuring, and maintenance of any hardware issued to the local companies. Additional duties include new employee setup and helpdesk at the main campus. The position also manages and maintains inventory levels for emergencies at headquarters and normal priority inventory with our third-party provisioning partner.
Accountabilities/Responsibilities
- Handle Tier 2 help desk escalations through ticketing system
- Follow up on outstanding requests and ensure timely resolution
- Install and configure hardware/software as part of on-boarding process
- Support PC, Phones and mobile equipment needs on campus
- Manage and monitor internal assets to ensure accurate inventory records
- Problem solve client computer, smartphone and tablet issues
- Billing, leasing, ordering and evaluation of new equipment
- All other duties as assigned
Competencies for Success
- Analytical and Critical Thinking
- Self-Starter
- Builds Customer Experience
- Communication
- Planning and Organizing
Minimum Qualifications
- Associates Degree in MIS or related field
- Similar work experience, technical skills, or relevant certification may be considered in place of an associate's degree; must maintain awareness in changing technology
- Knowledge of computer software, operating systems, hardware and networking
- Excellent verbal and written communication skills
- Good problem-solving and critical-thinking skills
- Able to work in a team as well as independently
- Experience in providing professional and courteous customer service
Preferred Qualifications
- Information Technology Support experience
- Basic Billing and Accounts Payable Understanding
- Experience with software as a service (SaaS) and other software hosting protocols
Additional Information: Physical Demands
- Sitting for extended periods of time
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
- Lifting and transporting of moderately heavy objects, such as computers and peripherals
- Occasional travel to interact with local companies, regional offices and/or support implementation of solutions
About the Company
Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. Winsupply is a group of over 670 locally-owned companies that operate across a variety of industries, including HVAC, Plumbing, Electrical and more. The purpose of the support services campus is to eliminate obstacles and provide support to help our entrepreneurs succeed. Support service employees assist entrepreneurs in achieving their dreams through finance, accounting, IT, and other back-office operations.
Equal opportunity and legal notices
The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:
We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.
From Winsupply's careers page, first listed on Rolev.ai on November 2, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Client Support job at Winsupply located?
This Client Support position at Winsupply is located in Moraine, OH. Always check Winsupply's application page for specific state eligibility or relocation policies.
How do I apply for the Client Support position at Winsupply?
This listing links directly to Winsupply's SmartRecruiters application page. You can apply directly on Winsupply's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.