Client Support Specialist

What we offer

At Evonik, you're part of a global chemical company working in many sectors that go beyond chemistry. From lipids for tomorrow's medicines, biosurfactants for green detergents, additives for plastics recycling or membranes to help drive forward the energy transition, you'll play an essential part in helping the world's most essential industries succeed.

• Our success hinges on a diversity of ideas powered by people, not egos.
• Whether you're a scientist or engineer, new to the team or established, in business, production, or anything in between - we cheer each other on.
• Because we believe we can do anything.
• Explore everything.
• And Be Part of Something Special!

Benefits

Find out more about the many benefits we offer:

Meet the team and get to know the people behind Evonik

The Customer Service Representative I is responsible for managing daily Order-to-Cash (O2C) order activities, which include receiving customer orders, submitting to AI order intake fiori app, cleansing them, resolving order blocks, processing change requests, validating prices using Cupset and freight costs and overseeing order releases. This role collaborates with supply chain partners and others to ensure timely and complete delivery of products.

This role also oversees the import and export processes related to customer and internal IVPO replenishment orders, including liaising with customs, forwarders, and warehouses to ensure compliance with shipping regulations and organization of shipping documents (COA, BOL, etc.). This role also coordinates samples to customers and enters complaints from customers.

Responsibilities

• Manage daily customer order activities, including validation in fiori order intake app, perform availability check, pricing validation, send order acknowledgment and confirmations, managing order blocks, send invoices, coordinate with customers, plants and SCM partners to ensure timely delivery
• Manage Import/export processes for customer and internal IVPO replenishment orders by validating overseas IVPO replenishment orders, updating internal partners, monitoring all inbound and outbound shipments and determining corrective measures for delayed sea shipments
• Manage sales support activities, including validating and updating customer material info records (CMIR), managing customer collections and overdues

Requirements

• Education: Bachelor's degree required.
• Experience: Recent BS graduates are welcome to apply. 2-5 years of customer service experience preferred with experience resolving client issues, resolving conflicts, and delivering outstanding customer service in a professional, non-call center environment.
• Experience working with supply chain, sales and logistics department preferred
• Technical Skills: Proficiency in Microsoft 365
• Interpersonal Skills: Strong communication and interpersonal abilities.
• SAP Knowledge preferred

Summary Compensation & Benefits

Compensation and benefits offered may vary depending on multiple individualized factors. This range represents a good faith estimate for this position. (Specific rate to be determined, but not limited to, geographic location, education, experience, knowledge, skills and abilities of applicant, internal equity, and alignment with market data).

Pay Range

The starting range for this position is $56,000 - $81,000 yr

Evonik offers a comprehensive benefit package, subject to plan eligibility, terms, and guidelines. Benefits included, but not limited to:

• Medical, dental, and vision benefits
• Paid time off plan
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Disability benefits
• Life Insurance
• Parental leave
• Tuition Reimbursement

Your Application

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal.

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

• Your Talent Acquisition Manager: Emma Martinez [C]
• Company is
• Evo Oil Additives US