Client Support Specialist

About the Role

Our Client Support team carries out the day-to-day operational work that keeps outfitting programs running smoothly for leading brands and retailers.

As a Client Support Specialist, you will own the execution of assigned client tasks for your own list of accounts, using established processes and tools, in partnership with the Client Success team member who owns each account. Client Success owns the client relationship and decides what the client needs; you execute the assigned work and keep them informed. You report to the Client Support Manager in Macedonia, who provides day-to-day management, support and oversight.

This role is ideal for someone who is detail-oriented, organized, dependable and comfortable working across teams.

What You Will Do

Client Program Execution

• Deliver an exceptional level of program support and contract execution for the accounts on your list.
• Complete assigned client tasks, such as setup checklists, monitoring, priority lists, gallery setup and upkeep, and routine client requests.
• Oversee style attribution of items and support internal taxonomy updates.
• Execute image editing tasks, shared with India Ops, and oversee quality and delivery for clients.

Partnership with Client Success

• Receive, prioritize and complete assigned client requests in a timely manner.
• Keep the Client Success team member informed of progress, completion and anything that affects delivery.
• Raise questions, blockers and issues early, and flag anything that needs additional guidance or escalation.
• Follow the direction set by Client Success for each account rather than changing client requirements independently.

Process, Quality & Collaboration

• Follow established workflows, account-specific instructions and task priorities.
• Maintain a level of excellence across process, documentation, organization and delivery.
• Collaborate with Client Success, the Content team, Delivery Operations and India Ops to meet client requirements.
• Work with your Manager on priorities, workload and capacity constraints.

Must-have qualification s

• Proficient in English.
• Bachelor's degree.
• 0-2 years of experience supporting clients or within operations.
• Ability to manage tasks with detailed requirements and meet tight deadlines.
• Highly organized and detail-oriented, with the ability to manage multiple priorities.
• Solution-oriented and analytics-minded, and proactive in supporting the team.
• Experience within fashion or retail a plus.
• Someone who sees themself working day to day in an environment and culture driven by our values.

Salary

When we find the right person, we try to put our best foot forward with an offer that excites you and is fair on our end. We consider the skills and experience you bring, what similar jobs pay and make sure there's equal pay for equal work among those you'll be working with. The base compensation amount for this role is targeted at a net monthly salary of $34,718 MKD. Please note that the range is being shared in good faith and is subject to modification based on changing market and business conditions.

Our Benefits & Perks

• Health insurance options
• Generous paid time off policies
• Working with fun, hardworking, nice people who are committed to making a difference