Clinic Manager

About the role

The Clinic Manager is responsible for the overall operational, financial, and administrative management of our healthcare clinic. This role ensures the delivery of high-quality patient care and efficient day-to-day operations while maintaining compliance with applicable laws, regulations, and organizational standards. The Clinic Manager acts as a liaison between staff, providers, and executive leadership to support optimal patient outcomes and a positive work environment. They will lead and manage a small team of staff and providers, and will collaborate with our network of clinic locations.

Essential Duties and Responsibilities

• Monitor and improve day-to-day clinic operations to ensure workflow and high patient satisfaction, including staffing, scheduling, and supplies.
• Evaluate team performance and support ongoing development, training, and coaching.
• Foster a collaborative culture focused on accountability, continuous improvement, and employee engagement.
• Collaborate with medical providers to align clinical and administrative operations in support of practice goals.
• Ensure compliance with regulatory standards, including HIPAA, OSHA, and applicable state/federal healthcare laws.
• Monitor and manage site budget, expenses, and revenue; identify opportunities for cost containment and operational efficiencies.
• Oversee front desk, billing, and scheduling functions to ensure accurate and timely processing of patient services.
• Lead quality improvement initiatives and implement best practices for patient care delivery and operational effectiveness.
• Serve as a point of escalation for patient concerns and resolve issues with professionalism and empathy.
• Maintain accurate records, reports, and documentation as required by the organization and regulatory agencies.
• Ensure adherence to company policies, procedures, and service standards.
• Prepare reports on performance metrics, staffing, and operational issues for senior leadership.
• Participate in strategic planning and contribute to site growth, marketing, and community outreach efforts.
• Conduct regular site visits and operational audits to assess compliance, performance, and morale.

Education

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred, but not required.

Experience

• Minimum 2 or more years of management experience, with 1 or more years of healthcare management experience, preferably in a multi-provider or multi-specialty clinical setting.
• Proven experience in team leadership, process improvement, and financial management.

Skills and Abilities

• Strong leadership, interpersonal, and organizational skills.
• Knowledge of electronic health records (EHR) and healthcare billing processes (ECW a plus).
• Proficient in Microsoft Office Suite and practice management software.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with diverse teams and manage multiple priorities.
• Bilingual in English and Spanish is preferred.

Work Environment, Travel and Physical Demands

• Primarily office-based within a clinical setting.
• Some travel to other clinics around DFW for training and corporate meetings.
• Requires sitting, standing, and walking for extended periods.
• Occasional lifting of up to 25 pounds may be required.

We support

• MaxHealth Family, Internal & Sports Medicine
• Elevate Brain Injury & Mental Health

Together, our practices deliver comprehensive care including Primary Care, Urgent Care, Direct Primary Care, Personal Injury, Mental Health, Brain Health, and Longevity Medicine.

Our mission is to provide high-quality, compassionate, and innovative healthcare while fostering a collaborative, respectful, and service-driven workplace culture.

At MaxHealth MSO, we believe communication, integrity, empathy, and teamwork drive both patient outcomes and employee success.