Clinic Manager - Mission-driven Primary Care

About the role

Clinic Manager

About the role

Employment type: Full-time, onsite | Level: Manager

Location: Minneapolis-Saint Paul, MN (clinic-based) | Reports to: VP, Clinical Operations

How you will work

We look for colleagues who put patients first, collaborate across teams and take ownership of their work. You bring curiosity, sound judgment and a willingness to learn, using feedback and data to improve how we care for patients and support one another.

Our values guide how we work, make decisions and show up for our patients and one another. We bring them to life through our everyday actions:

• Her, First - We center every decision on the women we serve.
• Curious, Always Learning - We ask questions, seek feedback and keep improving.
• Own it, Act - We take responsibility, follow through and solve problems.
• Together, Unstoppable - We share knowledge and support each other to deliver better care.

About the role

The Clinic Manager leads daily clinic operations and people leadership across Herself Health's Twin Cities clinics, bringing our clinical operating model and patient-first values to life. This hands-on leader builds and develops Medical Assistant, clinical and front-desk teams; uses performance data to improve quality, access and patient experience; and guides colleagues through evolving workflows and organizational change. Working closely with providers and cross-functional partners, the Clinic Manager ensures safe, effective and consistent clinic operations.

What you will do

• Lead clinic teams through changes to workflows, technology, staffing and care models; explain the rationale, coach through resistance and sustain adoption.
• Oversee daily clinic operations, complex shift schedules, time-off requests and coverage for call-outs while maintaining continuity of patient care.
• Use dashboards and performance reports to set clinic goals and improve Annual Wellness Visits, preventive screenings, chronic care gap closure and other quality measures.
• Build a high-performing, accountable team through clear expectations, huddles, recognition, regular feedback and fair performance management.
• Recruit, onboard and develop Medical Assistants, clinical and front-desk colleagues; complete orientation and required training, conduct regular one-on-ones and create development plans.
• Make sound decisions amid changing priorities and incomplete information; communicate short-term priorities and escalate risks appropriately.
• Partner with Physicians, Nurse Practitioners, Operations, quality, value-based care, revenue cycle and People teams to manage staffing, costs, processes and patient care standards.
• Communicate clearly with patients, families, colleagues and leaders; maintain a calm, appropriate response to urgent or emergency situations.
• Ensure clinic operations comply with applicable federal, state and local requirements and organizational policies.

Required qualifications

• At least two years of experience overseeing day-to-day on-site operations, preferably in a clinical setting, including scheduling, time-off management and staffing coverage.
• Experience hiring, onboarding, coaching and developing teams, setting expectations, delivering feedback and supporting mandatory training.
• Demonstrated success leading operational change and training teams on new clinical or administrative workflows.
• Ability to use data and dashboards to set goals, track results and improve quality measures and patient outcomes.
• Strong cross-functional partnership, problem-solving, communication and listening skills; comfortable navigating ambiguity in a growing organization.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint and Teams) and ability to learn new technologies.
• Ability to work in compliance with applicable laws and regulations, respond appropriately to emergencies and travel regularly among Twin Cities clinics.
• Authorization to work in the United States.

Preferred qualifications

• Knowledge of value-based care and fee-for-service healthcare models; experience with project management.
• Experience with learning and development in a clinical or nonclinical setting; ability to work independently and collaboratively.

• Location and schedule
• Work arrangement: On-site clinic leadership in the Minneapolis-Saint Paul market; regular local travel between clinics is required.
• Schedule: Full-time; specific clinic assignment and hours to be confirmed.
• Travel: Regular local travel to Herself Health clinic locations across Minneapolis and Saint Paul.