Clinical Liaison, Cell Therapy & Transplant

About the role

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives.

Reporting to a Customer Experience Manager, the Clinical Liaison at CareDx serves as a trusted clinical partner to Bone Marrow programs, Cellular Therapy programs and Hematology/Oncology clinics transplant centers, supporting healthcare professionals and patients throughout their experience with CareDx. You will collaborate with medical professionals at leading clinics to streamline workflows, support an efficient ordering process, and help ensure long-term customer success.

As an integral member of the commercial team, you will provide day-to-day clinical and operational support to healthcare providers, including physicians, nurses, and clinical laboratory personnel, as well as patients, caregivers, and CareDx cross-functional partners. You will leverage your knowledge of healthcare, medical diagnostic processes, and transplant workflows to proactively identify needs, solve problems, and build customer trust and confidence in CareDx.

Successful candidates will be highly organized, analytical self-starters who demonstrate integrity, a positive attitude, and enthusiasm for advancing patient care across Cellular Therapy and Transplantation.

Responsibilities

• Serve as a trusted clinical and operational partner to Cellular Therapy and Transplantation (CTT) centers, supporting the adoption and utilization of CareDx Cell Therapy testing.
• Build and maintain strong relationships with BMT Coordinator, nurses, laboratory personnel, and other key stakeholders, providing education, onboarding, and ongoing support to integrate Cell Therapy testing into clinical workflows.
• Support testing and patient logistics, including order coordination, sample collection, results reporting, and resolution of issues that may delay testing.
• Monitor ordering patterns and account activity to identify opportunities for increased adoption, education, workflow optimization, and additional customer support.
• Collaborate with Sales, Laboratory Operations, Reimbursement, Customer Experience, and other cross-functional teams to ensure accurate and timely order, sample, result, and claim processing.
• Support effective utilization of CareDx digital tools and maintain accurate customer, account, and test information within CareDx systems.
• Identify and implement process improvements that streamline testing workflows and enhance the healthcare provider and patient experience.
• Conduct field visits within the assigned geography to provide clinical education, workflow support, business reviews, product updates, and relationship development.
• Maintain compliance with applicable CareDx policies, SOPs, and regulatory requirements, including HIPAA and CLIA, and support additional projects and initiatives assigned.

Qualifications

• Bachelor's degree required with 5+ years' experience, or equivalent combination of education and relevant professional experience.
• Registered Nurse (RN) preferred.
• 2+ years of experience in Bone Marrow/Hematopoietic Cell Transplantation (BMT/HCT), Cellular Therapy and Transplantation (CTT), oncology, or a related clinical setting preferred.
• Specialty certification preferred, such as BMTCN® (Blood & Marrow Transplant Certified Nurse), TCTCNTM (Transplantation and Cellular Therapy Certified Nurse), or OCN® (Oncology Certified Nurse).
• Experience working with healthcare professionals and clinical teams in hospitals, transplant centers, physician practices, life sciences, or diagnostics.
• Proficiency with Excel, Salesforce, and/or other reporting and business intelligence tools.
• Ability to travel 25-30% within the assigned geography.

Knowledge, Skills & Abilities

• Strong customer engagement and relationship-building skills with the ability to establish trust with healthcare professionals and clinical teams.
• Strong analytical and critical-thinking skills with the ability to interpret data, identify trends, and translate insights into actionable account strategies.
• Excellent problem-solving skills with the ability to identify needs, resolve issues, and improve clinical and operational workflows.
• Excellent verbal and written communication skills with the ability to provide effective clinical education and clearly communicate complex information.
• Highly organized, detail-oriented, and self-motivated with the ability to manage multiple priorities independently.
• Collaborative and adaptable, with the ability to work effectively across cross-functional teams and influence without direct authority.
• High level of integrity, accountability, and commitment to ethical standards.

Additional Details

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!

• In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
• With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy

• The U.S. EEO posters are available here.
• Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
• #LI-Remote
• This is the anticipated base salary range in the United States.

The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units.

• CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.
• Remote: US only roles $88,000 - $110,000 USD