Clinical / Service Delivery Technology Engineer III, Medical Imaging

Job Summary

In addition to the responsibilities listed below, this position supports safe, reliable, and patient-centered diagnostic imaging services at Maui Health. The role performs standard and non-standard corrective repairs, routine preventive maintenance, and acceptance testing on diagnostic imaging systems; prepares diagnostic imaging studies for transfer to the digital imaging environment with minimal day-to-day oversight; and completes installations and upgrades of diagnostic imaging systems, electronic image transfer systems, and associated equipment in collaboration with clinical, vendor, and IT partners.

Essential Responsibilities

• Builds effective, service-oriented relationships by proactively providing resources, information, advice, and expertise with coworkers and Maui Health clinical and operational stakeholders.
• Listens to, seeks, and addresses performance feedback; provides mentoring and knowledge-sharing to team members.Pursues self-development; creates plans and takes action to capitalize on strengths and develop growth areas.Influences others through clear technical explanations and practical examples, with a focus on patient safety and service continuity.
• Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes.
• Anticipates and responds to the needs of others to support patient care, a positive patient experience, and organizational outcomes.
• Completes work assignments with a high degree of independence by applying current expertise to generate practical solutions; ensures applicable policies, procedures, and regulatory requirements are followed; and leverages data and available resources to support departmental projects and initiatives.
• Collaborates cross-functionally (e.g., Imaging, Nursing, Biomed, IS, Facilities, vendors) to resolve issues that impact clinical operations; escalates patient-safety, security, or service risks as appropriate.
• Communicates status, timelines, and impacts in a clear, respectful manner; helps identify and monitor priorities, deadlines, and expectations.
• Supports, identifies, and monitors priorities, deadlines, and identifies, speaks up, and helps implement improvements that strengthen reliability, safety, and the customer (patient/clinician) experience.
• Ensures documentation is complete, accurate, and timely by documenting maintenance, repairs, and parts replacement in the centralized maintenance management system; maintaining standards, procedures, and protocols for major processes; and supporting inventory controls for medical devices and software with minimal day-to-day oversight.
• Follows Maui Health documentation and security practices when handling system records, configurations, and any information that may include protected health information (PHI).
• Maintains appropriate parts and tool inventory to support uptime and timely service restoration for imaging and associated clinical systems.
• Conducts ongoing preventive maintenance of medical imaging and related clinical technology by performing inspections and functionality testing; coordinating service activities to minimize patient impact and downtime; assisting with scheduled preventive maintenance (e.g., replacing parts) in collaboration with team members and vendors; and maintaining awareness of the status of preventive maintenance activities, issues, and concerns.
• Responds to maintenance requests that may require judgment and discretion; prioritizes work based on patient care needs and operational urgency; and supports compliance with applicable safety, accreditation, and regulatory standards (e.g., Joint Commission) within scope of role.