Collections Specialist

Role Summary

As a Billing and Collections Analyst at Filevine, you will drive financial health by reconciling complex account activity and resolving payment discrepancies through high-level technical analysis in tools like Salesforce and Intacct. You’ll act as a critical cross-functional liaison, utilizing expert communication to manage delinquent accounts and support the end-to-end cash application and invoicing lifecycle.

What You'll Do

• Resolve payment issues on delinquent customer account
• Analyze and reconcile customer account activity
• Review and resolve customer invoice and payment issues
• Maintain customer accounts to ensure information is up-to-date
• Understand the cash application process and act as a backup as needed
• Understand invoice generation and act as a backup as needed

Who You Are

• Analytical and problem solving
• Detail oriented
• Extensive verbal/written communication
• Effective decision-making and follow-through, ability to effectively communicate process/rules to internal/external customers
• Technical aptitude
• Experience with Excel, Intact, and Salesforce a plus
• At least 1 year of collections experience

Education

• High school diploma
• Bachelor's Degree preferred

Work Location Expectation:This position is based out of our Salt Lake City office.

Cool Company Benefits

• A dynamic, rapidly growing company, focused on helping organizations thrive
• Medical, Dental, & Vision Insurance (for full-time employees)
• Competitive & Fair Pay
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Opportunity to learn from a dedicated leadership team
• Top-of-the-line company swag