Collections Specialist

Overview

Are you someone who enjoys problem-solving and connecting with people? As a Collections Specialist I, you’ll work directly with customers to understand their situations, identify solutions, and help them get back on the path to financial wellness. You’ll build relationships, think critically, and make a meaningful impact every day.

This position is located at the following: Owensboro Downtown - 313 Frederica St, Owensboro, KY 42301

What You'll Do

• You'll spend your day reaching out to customers with past-due accounts, discussing payment options, and documenting your conversations.
• When something doesn't add up, you'll dig deeper - researching payment issues, credit reports, and other details to find the root cause.
• You'll collaborate with your teammates and escalate unique situations as needed, all while maintaining professionalism and empathy.

What it Takes

• Ability to communicate effectively and professionally (written and verbally), work with speed and accuracy, grasp technical information quickly and work independently and as a team member.
• Proficiency in Microsoft Word and Excel
• Willingness to travel for early training

Bonus Points

• 1-2 years of experience in customer service, banking, or collections

What we can offer you: Medical, dental, vision, STD, LTD, Life insurance, etc.

• 17 days paid time off, 11 paid holidays, and bereavement leave
• Education Assistance Program
• Paid Parental Bonding Leave

Wellness benefits

• Life event coverage
• Service awards
• Financial benefits including 401(k) match, stock purchase plan and more
• Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping
• Logo wear discounts
• Free checking account, checks and discounted bank services