Collections Specialist

About the role

• Job Title: Collections Specialist
• Department: Finance
• Reports To: AR & Collections Manager
• Classification: Non-Exempt
• Management Level: Individual Contributor
• Levelling
• A3

Key Essential Functions

Portfolio Management and Collections

• Manage an assigned portfolio of customer accounts and perform timely collection activity on open and past-due receivables.
• Review accounts receivable aging and prioritize follow-up based on balance, delinquency, payment history, risk, and agreed next action.
• Contact customers by telephone and email to resolve overdue balances, confirm invoice status, and secure payment.
• Obtain and document payment commitments or approved payment arrangements and follow up on missed or upcoming commitment dates.
• Record collection activity, customer communications, payment commitments, and account status accurately in approved systems.
• Maintain professional customer relationships while applying collection policies consistently and protecting confidential information.

Account Reconciliation and Dispute Resolution

• Research disputed or delinquent balances using invoices, contracts, billing records, payment history, credits, and customer correspondence.
• Partner with Sales, Customer Service, Billing, and other internal teams to resolve account discrepancies and customer concerns.
• Document dispute causes, decisions, supporting records, and final resolutions to maintain an accurate audit trail.

Reporting and Finance Support

• Communicate account status, payment commitments, disputes, collection risks, and required actions clearly to the AR & Collections Manager and relevant stakeholders.
• Track assigned work, meet follow-up dates and reporting deadlines, and raise capacity or priority conflicts promptly.
• Support AR email responses, cash-receipt administration, electronic filing, archiving, mailing, or courier activities as business needs require.
• Perform other finance duties as assigned..

Required Qualifications

Experience: * High school diploma or equivalent is required; an associate degree or relevant coursework in accounting, finance, or business is preferred. * One or more years of experience in accounts receivable, collections, billing, cash application, customer service, or finance operations is preferred but not required. * Experience managing customer accounts or a business-to-business collections portfolio is preferred. * Experience using ERP, CRM, accounting, or collections systems like Salesforce or Great Plains is preferred.

Knowledge, Skills &

Abilities: * Excellent Customer Service. * Professional telephone and written communication skills, including the ability to discuss overdue balances, clarify account issues, and de-escalate difficult conversations * Working knowledge of accounts receivable aging, collections, account reconciliation, cash application, and collection documentation is also preferred. * Basic Excel skills including data input, management, validation, and report preparation. * Good research, analytical, reconciliation, and problem-solving skills. * Strong organization, time management, follow-through, and attention to detail across multiple customer accounts and deadlines. * Ability to maintain accurate records, exercise sound judgment, and handle customer and financial information confidentially. * Consistent sense of urgency and ownership when resolving payment, account, or process issues.

• TP Core Skills Taxonomy * AI Proficiency * Collaboration * Communication * Critical Thinking * Data Literacy * Emotional Intelligence * Entrepreneurship * Open-Mindedness * Process Excellence * Solution Orientation
• Compensation will not be less than any applicable state or local minimum wage.
• Work Environment
• Remote

Physical Requirements

Office Clerical Category - Appendix 1

• For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time,
• Teleperformance Specialized Services Companies does not offer visa sponsorship for this position.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR 60-I.35(c)