Commercial Sales Administrator

Position Overview

We are seeking a highly organized and customer-focused Commercial Sales Administrator based in Norcross, GA to providing operational, analytical, and administrative support to the North American leadership team.

Reporting to the SVP of Sales, this is a critical role ensuring the efficient administration of sales processes and will be responsible for driving forecasting accuracy, CRM (Salesforce) discipline, commercial reporting, proposal and quotation management, pricing administration, contract administration, and sales process optimization.

The ideal candidate is highly organized, detail-oriented, analytically minded, and comfortable working in a fast-paced technology sales environment.

The successful candidate will act as a central point of coordination between Senior Leadership, Sales, Legal, Customer Fulfilment, Finance, Operations, and customers, to ensure efficient execution of commercial activities and support the company's growth objectives.

Key Responsibilities

Sales Forecasting & Pipeline Management

• Coordinate and manage weekly, monthly, and quarterly sales forecasting processes.
• Work directly with Regional Sales Managers and Account Executives to ensure forecast accuracy and pipeline integrity and manage forecast submissions.
• Analyse pipeline health, deal progression, win rates, and forecast accuracy.
• Collaborate with Finance and CRM teams to prepare forecast summaries, pipeline reports, bookings analysis, and revenue projections for executive leadership.
• Identify risks, opportunities, and gaps against sales and revenue targets.
• Coordinate forecast reviews and executive reporting materials.
• Maintain forecast tracking tools and sales/revenue dashboards.

Commercial Operations & Support

• Support the sales team to prepare and manage sales quotations, proposals, and commercial documentation and ensure compliance with pricing and technical compliance requirements.
• Ensure pricing, terms, and commercial content align with company standards and approval requirements.
• Maintain proposal templates, commercial terms libraries, and standard sales documentation.
• Support the sales team with processing of customer orders to ensure accuracy and efficiency within CRM systems and related tracking tools/processes.
• Assist with contract administration, renewals, and commercial documentation.
• Support the leadership team with administrative activities throughout the sales cycle.

Cross-Functional Collaboration

• Work closely with Finance to support invoicing, order accuracy, and customer account administration.
• Coordinate with Supply Chain and Operations teams regarding order fulfilment and delivery schedules.
• Support marketing and sales initiatives, including trade shows, customer events, and campaigns as needed.

Continuous Improvement

• Identify opportunities to improve commercial processes and customer experience.
• Ensure compliance with company policies, procedures, and quality standards.
• Support implementation of new systems and process enhancements.

Required Qualifications

• 3+ years' experience in sales administration, commercial support, customer service, or order management.
• Experience working within a technical, engineering, manufacturing, or technology-based business environment.
• Strong proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Experience using CRM platforms such as Salesforce and CPQ systems.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational ability.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Associate's or Bachelor's degree in Business Administration, Sales, Marketing, or related field.
• Experience supporting B2B sales teams.
• Familiarity with contract management and commercial documentation.
• Experience in the energy, utility, industrial technology, or rail sectors.

Key Competencies

• Customer Focus
• Commercial Awareness
• Communication Skills
• Attention to Detail
• Teamwork & Collaboration
• Problem Solving
• Accountability
• Time Management

What We Offer

• Competitive salary and benefits package
• Opportunity to work for an innovative global technology company
• Collaborative and inclusive working environment
• Professional development and career growth opportunities
• Exposure to international customers and cross-functional teams