Communication Specialist II

About the role

We're always looking for diverse, talented, service-oriented people to join our exceptional team.

About the role

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range

$78,419.00 - $117,628.00

Scheduled Weekly Hours: 40

What You'll Be Doing

Supports the development and execution of external communications strategies that enhance the Credit Union's reputation, strengthen brand awareness, and advance organizational priorities.

This role creates and coordinates content across public-facing channels, including media relations, social media, and other external communications platforms, while ensuring messaging is consistent, engaging, and aligned with the organization's brand and strategic objectives.

The ideal candidate is a skilled writer, organized project manager, and collaborative communicator who can effectively manage multiple priorities and engage diverse external audiences.

Essential Functions

• Support the execution of external communications initiatives that align with organizational objectives and brand standards.
• Develop, edit, and distribute content across external channels, including media relations, social media, website, and public-facing communications.
• Partner with internal stakeholders and external vendors to gather information and develop content that promotes organizational initiatives and achievements.
• Ensure communications are accurate, consistent, and aligned with the Credit Union's brand voice and messaging.
• Support media relations activities, including preparing materials, maintaining media lists, and coordinating responses to inquiries and interview requests.
• Publish and monitor content across social media channels, identifying engagement opportunities and escalating potential concerns as needed.
• Publish website content updates including press releases.
• Maintain editorial calendars, distribution lists, and communications resources to support content planning and execution.
• Coordinate communications projects with internal partners and external vendors to ensure timely delivery.
• Monitor communications performance and prepare reports on media coverage, audience engagement, and campaign results.
• Manage multiple assignments while maintaining quality, organization, and attention to detail.

Additional Job Functions

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required
• Bachelor's Degree in a related field or equivalent years of experience required
• 3-5 years of prior relevant experience required

Knowledge, Skills, and Abilities

• Strong written, verbal, and interpersonal communication skills, with the ability to create, edit, and deliver clear, engaging content across multiple communication channels.
• Knowledge of communications, public relations, media relations, social media, and digital communications best practices.
• Ability to maintain consistent brand messaging, tone, and voice across a variety of internal and external communications
• Strong organizational and project management skills, with the ability to manage multiple priorities, coordinate stakeholders, and meet deadlines in a fast-paced environment.
• Ability to build collaborative working relationships and effectively partner with stakeholders across all levels of the organization.
• Experience using content management systems, social media management platforms, media monitoring tools, and Microsoft Office applications.
• Ability to monitor communications performance, analyze data and trends, and prepare reports to support continuous improvement and decision-making.
• Strong attention to detail, critical thinking, and problem-solving skills, with the ability to work independently and exercise sound judgment
• Demonstrated initiative, adaptability, and a proactive approach to managing communications projects and responsibilities.

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

This organization participates in E-Verify.