Community Health Worker

About the role

This is a Grant Funded Position for a specified duration.

This Grant is scheduled to expire on: 2026-10-30

Grant funded; per diem 10-15 hours per week

CHW Role

• The CHW will help pharmacist telehealth visits with patients, promote medication adherence, provide diabetes education, and reinforce/clarify patient medical care team recommendations
• The CHW will serve patients in the greater Springfield, MA area
• The research team will train the CHW in study-specific procedures and protocols, including continuous glucose monitoring (CGM)
• The research team will provide all necessary training, including continuous glucose monitoring (CGM), CITI/human subjects, diabetes management (if needed), and collaborating with the pharmacist/health care team training and equipment (iPad, etc.)
• Some visits may occur after hours or on weekends if it works for both patient and CHW

CHW Responsibilities

• Facilitate telehealth visits between patients and their pharmacist (Zoom, phone)
• Help patients with medication reconciliation (as needed) discuss adherence-related concerns with patients
• Reinforce/clarify pharmacist recommendations and plans with patients
• Help patients with continuous glucose monitoring (CGM) procedures
• Provide health education and diabetes self-management support to patients
• Document summaries of all patient communication in the EHR and send them electronically to primary care providers and pharmacists
• Capture encounters in a secure database (REDCap) for weekly activity monitoring
• Scheduling, preparing the environment (home or pharmacist office), patient education on telehealth, documentation
• Help patients with EHR portal authentication and introduction
• Encourage and help patients with using the patient portal to renew prescriptions, set appointments, and communicate between visits
• Meet monthly with pharmacists and the CHW team for case review and peer-to-peer support
• Meet quarterly with the study team for study check-ins
• Complete standardized training on the use of videoconferencing

Skills and Competencies

-2 years of Community-Based Organization related work experience required

• HS Diploma/GED required
• Active enrollment in certified CHW program preferred
• Bilingual skills are preferred and specific to the patient population being served.
• Ability to use a computer, Microsoft Office, EMR, and proficient in accessing and searching the internet

--Strong communication, writing, time management, and organizational skills

• Willingness to work some weekend/evening hours depending on project and community needs, such as advocacy and community capacity-building activities
• Excellent interpersonal skills and demonstrated ability to interact professionally with culturally and educationally diverse staff and clients
• Must have the ability to work with highly sensitive and confidential information
• Reliable transportation with MA driver's license required

Education: GED or HiSET (Required)

Certifications

Certified Community Health Worker - State of MassachusettsState of MassachusettsState of Massachusetts, Driver License - OtherOtherOther, Drivers License - other

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $19.29 - $25.47 - $34.33