Community Health Worker Supervisor (Central Kansas Region) - Family Medicine

About the role

Department: SOM KC Family Medicine

Family Medicine

About the role

Job Family Group: Professional Staff

Job Description Summary

The Community Health Worker (CHW) Supervisor is a regionally based position for the Thrive digital depression treatment program across rural Kansas counties. This position will serve communities throughout the Central Kansas region. Applicants must reside in or be willing to relocate to the service area. Counties served include, but are not limited to: Reno, Rice, McPherson, Harvey, Stafford, Pratt, and Kingman counties. The position requires regular travel within the assigned region to provide community-based services, outreach, and support to individuals and families.

The CHW Supervisor will maintain weekly supervisions with CHWs in their region to assess performance and work closely with the CHW Project Coordinator to meet with CHWs and ensure compliance with the Continuous Quality Improvement report (CQIs). They will lead a monthly team meeting with CHWs and members of the clinic sites to discuss challenges and best practices.

CHW Supervisor will primarily be coordinating referrals from clinical sites to project CHWs for various populations to strategize and plan ways to build individual capacity by empowering individuals and families to address social determinants of health barriers and mental health through advocacy, support, and education.

CHW Supervisor guides and supports CHWs with their daily performance, helps them grow in their profession, and holds them accountable to fulfill their role. CHW supervisors are the liaison between the hiring organization, CHWs, KUMC, and program management.

About the role

This position will serve communities throughout the Central Kansas region. Applicants must reside in or be willing to relocate to the service area. Counties served include, but are not limited to: Reno, Rice, McPherson, Harvey, Stafford, Pratt, and Kingman counties.

Job Duties Outlined

Platform Deployment & Licensing Coordination

• Recruit, hire, onboard, and train CHWs.
• Maintain deployment documentation, including change-management logs and readiness checklists.
• Coordinate deployment of user resources and onboarding materials at clinical sites.

Implementation Planning, Training, & Rollout Support

• Support CHW Project Coordinator with bi-monthly virtual learning collaboratives by identifying presenters and co-presenting.
• Guide CHWs through coaching sessions, providing/connecting CHWs to training opportunities, and creating constructive performance evaluations.
• Serve as the primary point of contact for regional CHW implementation communications and partner updates.

Workforce Coordination & Workflow Management

• Provide ongoing and supportive supervision to CHWs.
• Coordinate and communicate with the CHW project leadership, CHW Project.
• Coordinator and KUMC; participate in zoom meetings with others on this project within the region.
• Organize and oversee the schedules and work assignments of CHWs.

Evaluation, Continuous Quality Improvement (CQI), & Reporting

• Coordinate and track CHWs performance to ensure they are providing a high quality of service.
• Ensure that CHWs are collecting data in a timely manner and assist with reporting outcomes and program evaluation if needed including shadowing CHW team members and contacting clients to assess quality of CHW performance monthly.

User Access Support & Issue Coordination

• Attend monthly huddles with clinical staff to discuss client progress, engagement, and barriers to accessing Thrive.
• Network and partner with different organizations and individuals to improve Thrive engagement in the counties selected for this project through participant recruitment.
• Track access challenges reported by users and CHW teams.

Additional information

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.

Work Environment

• Applicants must reside in or be willing to relocate to the service area.
• This is a hybrid position.
• Flexibility to work some nights and weekends. Hours can be flexed within same week.

Required Qualifications

Education: High school diploma or GED.

Certifications/Licenses

• Completion of Community Health Worker training within 3 months of employment.
• Complete ECHOS Database and Supervisory training within 3 months of employment.

Work Experience

• Three years of experience working as a community health worker or health navigator.
• One year of experience in a supervisory role.
• Experience working with various populations in rural areas and clinical settings.

Preferred Qualifications

Education: Associates or higher degree in a health or related field.

Work Experience

• Experience with the translation of health-related documents.
• Experience using Care Management databases, identifying population trends, and creating reports.
• One year of health education experience.
• Knowledge of regions and counties across the state of Kansas.

Languages: Bilingual proficiency in Spanish.

Skills

• Attention to detail.
• Communication.
• Interpersonal skills.
• Computer skills.
• Multi-tasking.

Required Documents

• Resume/CV
• Cover Letter

Comprehensive Benefits Package

Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan. Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available. Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays.

One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment. A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b) are available.

• Employee Type: Regular
• Time Type: Full time
• Rate Type: Hourly

Compensation Statement

The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above.

Pay Range

• $22.88 - $33.17
• Minimum $22.88
• Midpoint $28.03
• Maximum $33.17