Community Program Specialist - HUD Housing Counselor

About the role

• JOB LOCATION
• 15151 E Alameda Pkwy Aurora, Colorado 80012-1555
• Cit y of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Primary Duties & Responsibilities

• Salary to be commensurate with experience
• The hiring range for this position is $25.17 - $31.46/hourly

The deadline to submit applications is November 17, 2026. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.

Primary Duties & Responsibilities

• Facilitate group education workshops following HUD and agency standards
• Help clients build financial capacity and understand the homebuying process through counseling, which includes financial capacity building for pre-purchase, post-purchase, and foreclosure prevention.
• Work with clients to create individual action plans to meet client needs.
• Record all client communications, and update client management system after each meeting or each interaction with client/ lender for both (hard and electronic) files utilizing required client management system Mpact PRO
• Conduct follow-ups via phone and/or email to determine whether the client is following their financial goal plan
• Conduct financial analysis and affordability assessment resulting in an action plan that supports the client's financial capacity
• Perform ongoing case management to provide service and problem-solving assistance
• Prepare reports for management as required
• Will have the role of Application reviewer for The Emergency Mortgage Assistance Program for the City of Aurora
• Provides direct service counseling to schedule clients in accordance with established federal guidelines
• Obtains appropriate release of information and waivers for program process
• Provides referrals as appropriate to specific client needs
• Completes monthly administrative reports
• Conducts initial assessment for individuals seeking HOAP financial assistance or foreclosure prevention counseling
• Works with lenders, realtors, title insurance representatives and other parties necessary to complete financial assistance applications and attends loan closings
• Coordinates and conducts foreclosure and pre-purchase seminars, maintain counseling certifications, maintains liaisons with other counseling programs and housing professionals to assure that HOAP is represented in matters pertaining to operations of the counseling program
• Assists in the marketing of programs to appropriate clientele
• Keeps current regarding programs and information in housing and related fields
• Performs additional duties as assigned

Additional information

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Minimum Qualifications & Working Conditions

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education

• Associate degree in real estate, business administration, marketing, human services, counseling, or a related field

Experience

• At least one (1) year progressively responsible experience in HUD, CDBG, HOME, ESG programs, community development and affordable housing programs, planning, and/or grant administration

Preferred Qualifications

Knowledge

• Principles and practices related to real estate and mortgage lending
• Microsoft office proficient and adobe advanced
• Personal computers and related software including word processing, database and spreadsheet applications strategies

Skills

• Strong interpersonal, analytical, organizational

Abilities

• Establish and maintain effective working relationships with employee, program clients, and citizens
• Handle sensitive or stressful situations with tact and diplomacy
• Deal effectively with diverse clientele Demonstrate a command of high quality and professional written and verbal communications skills

Licenses

• Valid driver's License with clean Motor Vehicle Report
• HUD Housing Counselor Certification must be obtained within 6 months of hire.

Working Conditions

Essential Personnel

When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.

Physical Demands

• Light physical work requiring the ability to lift, push or pull a maximum of 20 pounds with or without assistance
• Occasional lifting, carrying, walking and standing
• Frequent hand/eye coordination for operation of computer system and motor vehicle
• Vision for reading and interpreting reports and documents
• Frequent speech communication and hearing to maintain communication with employees, program participants and citizens

Work Environment

• Works both indoors and outdoors in varying types of weather
• May work in a dusty and/or noisy environment

Equipment Used

• Frequently uses standard office equipment including computer, calculator, multi-line telephones, and copy/fax machines
• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment

Additional information

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.

Drug Testing, Thorough Criminal Background Check, and Employment References:

As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.

Employment references will be conducted on finalists for City of Aurora vacancies.

Notice Regarding Colorado Identification Document Protections

As part of the employment eligibility verification process, the city of Aurora may request government-issued identification documents as permitted by law. Original identification documents will be reviewed only as necessary for employment eligibility verification and will not be retained longer than permitted by law. Applicants will retain possession and control of their original identification documents except for any temporary retention permitted or required by law.