Community Service Professional 1 - 3

About the role

Jefferson Parish Human Services Authority (JPHSA) is a Local Governing Entity (LGE) created by the Louisiana Legislature in 1989. JPHSA is responsible for the management and operation of behavioral health and developmental disability Services in Jefferson Parish. JPHSA provides fully integrated primary and behavioral healthcare services through its JeffCare program.

The Developmental Disabilities Community Services (DDCS) Division provides services and supports to assist individuals with Intellectual/Developmental Disabilities (I/DD) to live in the least restrictive environments and to participate as fully as possible within their communities.

The JPHSA DDCS EarlySteps Single Point of Entry (SPOE) Service Coordinator coordinates intake and referral activities for individuals and families seeking EarlySteps and other applicable developmental disability services and supports.

Responsibilities include receiving and processing referrals, gathering and documenting intake information, identifying service needs, providing information on available programs and community resources, facilitating eligibility determination, and supporting families throughout the evaluation process.

The incumbent collaborates with families, healthcare providers, community partners, and OIDD personnel to ensure timely access to services, completion of the initial Individualized Family Service Plan (IFSP), and a seamless transition to the Family Support Coordination (FSC) agency.

All activities are conducted in accordance with IDEA Part C, the Louisiana EarlySteps Practice Manual, established policies and procedures, and applicable federal and state regulations.

Four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; ORSix years of full-time work experience plus one year of experience in providing health or developmentally disabled services, counseling, health care management, or social services; ORA bachelor's degree plus one year of experience in providing health or developmentally disabled services, counseling, health care management, or social services; ORAn advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy.EXPERIENCE SUBSTITUTION:Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field.

The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Serves as the initial point of contact by promptly receiving, reviewing, and processing referrals from physicians, hospitals, families, healthcare providers, community agencies, childcare providers, and other referral sources for individuals seeking access to EarlySteps and other designated OIDD programs
• Enters, tracks, and maintains referral information and contact notes in designated electronic systems to ensure all required intake activities are documented and completed within applicable program timeframes
• Establishes a trusting, family-centered relationship that respects the family's culture, language, priorities, and preferences
• Conducts preliminary intake interviews with individuals and families to gather information regarding developmental concerns, functional needs, existing supports, available resources, and immediate service needs
• Completes designated intake questionnaires and screening activities in accordance with program requirements to identify potential service needs requiring additional assessment, consultation, or referral
• Provides information and guidance regarding developmental disability programs, eligibility requirements, referral processes, community resources, and available service options to support individuals and families in understanding next steps.

Position-Specific Details: Appointment Type: Job Appointment only

• Career Progression: This position does participate in a Career Progression Group and can be hired as a 1,2, or 3
• Work Schedule: Traditional 8:00 am to 4:30 pm, Monday - Friday

Compensation

The salary offered will be determined based on qualifications and experience.

Note regarding the advertised pay range

The maximum amounts listed are the maximum salary amounts a person can make over their career and not the maximum amount we are allowed to pay a new hire.

How To Apply:No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For further information about this vacancy, contact

• Enjoli Lewis
• Jefferson Parish Human Services Authority
• 3616 S. I-10 Service Road West, Metairie, LA 70001

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.