Community Service Supervisor

About the role

Jefferson Parish Human Services Authority (JPHSA) is a Local Governing Entity (LGE) created by the Louisiana Legislature in 1989. JPHSA is responsible for the management and operation of behavioral health and developmental disability Services in Jefferson Parish. JPHSA provides fully integrated primary and behavioral healthcare services through its JeffCare program.

The Developmental Disabilities Community Services (DDCS) Division provides services and supports to assist individuals with Intellectual/Developmental Disabilities (I/DD) to live in the least restrictive environments and to participate as fully as possible within their communities.

The JPHSA DDCS EarlySteps Single Point of Entry (SPOE) Service Coordinator Supervisor is responsible for coordinating and overseeing referral, intake, eligibility-related activities, initial Individualized Family Service Plan (IFSP) development, and transition to the designated Family Support Coordination (FSC) agency for children and families seeking EarlySteps and other applicable developmental disability services and supports.

This position maintains an assigned caseload while providing direct supervision, guidance, training, and quality assurance oversight to assigned Service Coordinators.

The supervisor ensures that referrals are processed promptly, families receive timely and family-centered supports, required documentation is accurate and complete, and all activities are conducted in accordance with IDEA Part C, the Louisiana EarlySteps Practice Manual, established policies and procedures, and applicable federal and state regulations.

Seven years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; ORSix years of full-time work experience plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; ORA bachelor's degree plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; ORAn advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy plus three years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.EXPERIENCE SUBSTITUTION:Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field.

The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Provide direct supervision and oversight of EarlySteps intake personnel and assigned Service Coordinators, while maintaining an active caseload, to ensure effective performance and compliance with program requirements, agency policies, and applicable regulations
• Plans, assigns, directs, and evaluates staff work, including referral assignments, caseload distribution, and workload management, recommending adjustments as needed to support timely and effective service delivery
• Observes staff during intake activities, including home visits and initial Individualized Family Service Plan (IFSP) meetings, as applicable, to evaluate performance and adherence to program requirements and established procedures
• Reviews case records and documentation for accuracy, completeness, and timeliness, ensuring compliance with requirements related to documentation, confidentiality, informed consent, family-centered practices, and regulatory standards
• Monitors referral processing, case progress, and required timelines; identifies cases at risk of delays and develops corrective action plans with staff to address barriers and support timely completion of required activities
• Escalates significant compliance concerns, unresolved case barriers, and potential violations of program requirements to the Developmental Disability Community Services Division Director or designee

Position-Specific Details: Appointment Type: Job Appointment only

• Career Progression: This position does not participate in a Career Progression Group
• Work Schedule: Traditional 8:00 am to 4:30 pm, Monday - Friday

Compensation

The salary offered will be determined based on qualifications and experience.

Note regarding the advertised pay range

The maximum amounts listed are the maximum salary amounts a person can make over their career and not the maximum amount we are allowed to pay a new hire.

How To Apply:No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For further information about this vacancy, contact

• Enjoli Lewis
• Jefferson Parish Human Services Authority
• 3616 S. I-10 Service Road West, Metairie, LA 70001

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.