Compute Operations

About This Role

We’re looking for a Vendor Management professional to own relationships and performance across GPU infrastructure providers, hyperscalers, and neocloud partners. You’ll drive vendor accountability, manage SLAs and escalations, oversee contracts and service credits, and align GPU capacity with business demand.

Working cross-functionally with Capacity Planning, Finance, and leadership, you’ll strengthen vendor governance, lead business reviews, and mitigate supply constraints. The ideal candidate has direct experience managing infrastructure providers, negotiating commercial commitments, and building scalable vendor management processes in a fast-growing AI infrastructure environment.

What you'll do

• Own vendor performance across GPU hyperscalers and neocloud providers by defining and tracking SLAs, managing escalations, remedies, and service credits, and holding partners accountable to their commitments.
• Build strategic relationships with key infrastructure partners through regular business reviews and executive engagement with Tier 1 vendors.
• Align capacity to demand by partnering with Capacity Planning to secure committed GPU capacity, forecast growth, and mitigate supply constraints.
• Own vendor governance including contract compliance, invoice reconciliation, renewals, and performance reporting.
• Run regular business reviews with vendor partners to discuss performance, open credit claims, capacity planning, and outstanding issues.

Requirements/Nice to have

• 5+ years in vendor management, cloud partnerships, strategic sourcing, or infrastructure procurement within the AI, GPU, cloud, or hyperscale infrastructure industry.
• Must have worked directly with neocloud, hyperscaler, or GPU infrastructure providers, owning commercial relationships and vendor performance.
• Highly organized with exceptional attention to detail, able to manage contract records, reconcile invoices, calculate credits, and maintain accurate vendor documentation.
• Comfortable owning vendor escalations, running QBRs and scorecards, and communicating effectively with both executive vendor contacts and internal stakeholders.
• You've managed multi-vendor allocation by priority during shortages.
• You've stood up a vendor-management function from scratch at a neocloud or hyperscaler.

What We Offer at fal

• Interesting and challenging work
• A lot of learning and growth opportunities
• We offer visa sponsorship and will help you relocate to San Francisco.
• Health, dental, and vision insurance (US)
• Regular team events and offsites

Compensation

• $160,000 - $200,000 + equity + comprehensive benefits package