Configuration Management Specialist (ServiceNow) (Senior)

About the role

• Job Title: Configuration Management Specialist (ServiceNow) (Senior)
• Job Category: Information Technology
• Time Type: Full time
• Minimum Clearance Required to Start: Secret
• Employee Type: Regular
• Percentage of Travel Required: Up to 10%
• Type of Travel: Local

The Opportunity

CACI is seeking a Senior Configuration Management Specialist (ServiceNow) for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence.

The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Responsibilities

• Manage comprehensive tracking of shipping, receipt, installation, and deployment of all hardware and software inventory utilizing ServiceNow CMDB and Asset Management modules across 350+ facilities
• Direct the recording, tracking, and documentation of software license transfers during device refresh cycles and personnel changes, ensuring strict compliance with two business day reporting requirements
• Oversee maintenance and optimization of a comprehensive license data repository within ServiceNow tracking vendor information, licensing models, fees, and maintenance renewal dates for 50,000+ hardware units
• Plan, schedule, and conduct periodic audits of installed equipment and license assignments to ensure proper allocation, validate compliance with vendor agreements, and identify optimization opportunities
• Provide comprehensive hardware and software asset management throughout the complete asset lifecycle from procurement through disposal, ensuring software end-of-life planning integration
• Manage distribution workflows, inventory tracking, and asset provisioning processes, coordinating with Service Desk teams and technical support groups to ensure real-time CMDB accuracy
• Develop and implement ServiceNow workflows, automation rules, and business logic for asset management processes including lifecycle transitions, approval routing, and notification triggers
• Generate comprehensive asset management reports, dashboards, and analytics including inventory status, license utilization rates, compliance metrics, and forecasting models
• Serve as ServiceNow Asset Management and CMDB subject matter expert, providing technical guidance and mentorship to junior configuration management specialists
• Collaborate with IT service delivery teams, procurement specialists, and compliance officers to support audit responses, license compliance reviews, and asset reconciliation activities

Qualifications

Required

• Bachelor's degree + 8 years of experience in related fields, such as IT asset management, configuration management, ServiceNow administration, inventory control, or IT service management at scale; equivalencies considered.
• Active Secret Clearance
• Proven experience with ServiceNow Asset Management, Configuration Management Database (CMDB), and ITSM modules including workflow development and automation
• Demonstrated leadership experience managing enterprise-scale asset management programs supporting 10,000+ users and 50,000+ configuration items across distributed environments
• Expert-level knowledge of software license management, compliance requirements, and various licensing models including perpetual, subscription, and enterprise agreements
• Excellent leadership abilities with proven experience planning and leading asset management initiatives, functioning as a subject matter expert, and supervising configuration management teams

Desired

• Prior experience supporting federal agencies, especially the Department of State
• ServiceNow certifications such as Certified Implementation Specialist (CIS) – IT Asset Management, Certified System Administrator (CSA), or ServiceNow Certified Master Architect
• Additional professional certifications such as ITIL Foundation, IAITAM Certified IT Asset Manager (CITAM), or CSAM
• What You Can Expect:

• A culture of integrity.
• At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
• An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

• A focus on continuous growth.
• Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is

$103,800 - $218,100