Consumer Direct Sales Manager

About the role

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

The Foundation Is Built. Now It's Time to Take It Further.

Join a well-established Consumer Direct branch in Cleveland, OH, where you'll have the opportunity to build on an existing foundation, develop a high-performing team, and help drive continued branch growth and success. This could be the right next step for an experienced mortgage sales leader who has contributed to a team's success and is ready for greater ownership, influence, and responsibility.

Position Overview

The Sales Manager directs and manages the sales activities of the branch, ensuring that efficient customer service is provided, and quality loans are generated. This position is responsible for originating loans, recruiting, managing, coaching, and motivating a staff of outside loan officers to meet sales production goals and assure compliance with regulations and policies. The Sales Manager oversees a team of sales professionals.

Job Responsibilities

• Meet standards set for branch production.
• Manage NOI, total revenue, and origination quality.
• Direct the work of mortgage loan officers, including setting and monitoring of goals, implementing policies and procedures, and managing price protection.
• Establish referral partners in the market (e.g., realtors, builders, attorneys, financial advisors or CPAs).
• Analyze and review General Ledger and Profit and Loss Statements.
• Originate quality loan production until such time as the department's volume reaches sufficient levels to warrant non-production from manager.
• Identify partnership opportunities and to develop business relationships.

Qualifications and Skills

• Bachelor's degree in Business and/or equivalent combination of education/experience.
• 5+ years' external/outside retail mortgage origination experiences with an emphasis on self-sourced business.
• 3+ years' retail mortgage sales management experience.
• 2+ years of hiring and/or managing a sales force in the mortgage industry.
• Experience with Encompass 360.
• Meet the requirements of a Qualified Individual as determined by S.A.F.E and State Governing bodies.
• Experience with FNMA/FHLMC, FHA/VA guidelines and all facets involved in real estate transactions.
• Excellent sales and marketing skills.
• Excellent communication and management skills.

Additional information

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government.