Contact Center Internship - 2027 Spring Semester - Part Time

Responsibilities

• Effectively communicates with customers, agents, third parties and vendors across multiple communication channels.
• Performs an array of tasks including using care and compassion to guide customers through billing, policy and claim related inquiries.
• Researches and analyzes policy/billing/claim activity and proactively identifies solutions to resolve customer inquiries.
• Collaborates with independent agents and in-house Service Center to escalate urgent customer concerns using sound judgment.
• Builds relationships with our internal and external customers, agents, vendors, and others, and is committed to delivering exceptional service.
• Contributes to a positive team atmosphere, overall department goals, and is active in promoting Arbella's core values including Diversity and Inclusion efforts.
• May have the opportunity to work in other Arbella contact centers to expand skills/knowledge based on business need.
• Performs other related work as required or requested.

Basic Qualifications

• Strong attention to detail along with time management skills needed.
• Quick learner with sound technical aptitude.
• Works well independently as well as within a team.
• Basic computer skills.
• Ability to multi-task and work in a fast-paced environment.
• Desire for permanent employment if good fit

Pay and benefits

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $20.00 - $21.00/hr based on a variety of factors including, but not limited to, relevant skills and experience.

Arbella employees are eligible for exceptional benefit and wellness programs including medical, dental, vision, 401k plan, career development, flexible schedules and much more! Check out some of the amazing benefits and programs we offer to all employees.