Coordinator, Client Payments

About the role

At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity. The highly regarded law firm consistently receives recognition from Great Place to Work and Top Workplaces, two companies that specialize in assessing organizational culture.

Teams collaborate across regions, value new ideas and deliver meaningful client solutions, supported by a culture that embraces ambition, development and shared success.

With more than 3,000 lawyers and 3,000 business services professionals working together across 50 offices worldwide, this global law firm provides a full range of legal services to leading corporations and financial institutions operating in key markets and sectors.

Join our Client Payments team as a Coordinator, Client Payments, where you'll play an important role in processing client receipts and delivering responsive, high-quality service to lawyers and colleagues across the firm. We're looking for a proactive, service-minded professional who communicates effectively, takes ownership of their work, and thrives in a collaborative environment.

You'll partner regularly with lawyers, staff, and our Global Service Center (GSC) to help ensure client payment activity is handled accurately and efficiently. This role reports to the Supervisor, Client Payments and offers regular remote-work flexibility, with in-office attendance required as business, client, team, or operational needs arise.

Responsibilities include but are not limited to: Record daily revenue payments received. Research and assist in identifying client receipts that could not be identified by the Global Service Center (GSC), escalating unresolved items as appropriate. Post client receipts in SAP once identified. Address accounts receivable concerns and questions via e-mail and phone call within a timely manner.

Prepare and provide ad-hoc reports and payment information in response to requests. Balance batch reports to bank credits. Work closely with accounts payable team members as it relates to Trusts and Intercompany transfers. For Trust accounts, open sub-accounts and maintain balances and record interest-bearing escrow accounts monthly. Perform general administrative duties.

Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the colleague for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications and experience: At least three years of experience in a professional environment, preferably within a law firm.

Preferred experience with a legal industry standard financial systems database. Flexibility to work independently and in a team atmosphere with a high degree of accuracy, confidentiality and professionalism. Customer service oriented with strong communication skills and the ability to interact well with people at all levels of the organization internally and externally by phone, email and in person.

Ability to work in a fast-paced environment and adapt quickly to changing priorities. Strong team player a must. Ability to exercise sound judgment while working within established procedures, controls, and escalation guidelines. Detail oriented, with above average spelling, language and grammar skills. Strong computer skills, including proficiency in Microsoft Office and strong data entry skills.

Must be flexible to work extra hours as dictated by the demands of the role.

Benefits

• Norton Rose Fulbright US LLP is committed to providing employees with a comprehensive and competitive benefits package that supports you, your health, and your family.
• Benefit packages include access to three medical insurance plans, dental insurance, vision insurance, life insurance, and disability insurance.
• Employees can also access pre-tax benefits such as health savings and flexible spending accounts.

• Norton Rose Fulbright helps provide financial security by allowing employees to participate in a 401(k) savings plan and profit-sharing plans if eligible.
• Full- time employees are eligible to access fertility benefits designed to support fertility and family-forming journeys.
• Employees may also access commuter benefits where applicable and student loan assistance refinancing options.

In addition to the Firm's health and welfare benefits above, we offer a competitive paid time off plan, which provides a minimum of 20 days off based on your role and tenure with the firm. The firm offers a generous paid maternity leave and paid paternity leave (parental leave) benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with your newborn or adopted child(ren).

• Employees may also access child care support through a back-up care program.
• Employees are also entitled to 11 Firm holidays.
• The information we receive will not be used to make any decision regarding employment and will be kept separate from your application.
• If you require assistance of accommodation to complete your application, please contact.

When submitting your request, please provide your contact information and a description of the accommodation needed or the accessibility barrier you are experiencing. Pay Transparency - Nondiscrimination Provision: The firm will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR 60-1.35(c).