County Social Services Aide 2 (Bilingual) (Local Government)

About the role

Lehigh County Mental Health is seeking a Bilingual (Spanish) County Social Services Aide 2 who is ready to make a positive impact. This position provides vital client support, administrative assistance, and language interpretation/translation across the Integrated Services, Crisis Intervention, Information & Referral, and 988 units. You will serve as a reliable guide, helping community members access information and resources. Come join our team and help make a difference in the lives of others.

This position supports community members by offering direct assistance, interpretation, and clerical help across human services programs. As a Bilingual (Spanish) County Social Services Aide 2, you will perform the following duties:

• Client Assistance: Provide guidance to callers and walk ins by offering information and connecting them with the correct staff or agency
• Interpretation Support: Deliver English and Spanish interpretation and translation during office, field, and institutional interactions
• Field Support: Accompany staff on visits and assist with client transportation for assessments, meetings, and appointments while supervising children as needed
• Clerical Tasks: Complete copying, filing, archiving, scanning, faxing, and inventory monitoring to support office operations
• Data Entry: Enter information into KEA, HCSIS, CPR-Web, ACYS, SAMS, and other developing systems accurately
• Reception Coverage: Assist at the DHS lobby and phone lines by greeting the public, sharing information, and addressing routine concerns professionally

Work Schedule and Additional Information

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements

• One year as a County Social Services Aide 1; or
• Graduation from high school, or its equivalency, and two years of experience in public contact work in a human services agency which included one year of experience in interviewing and obtaining information; or
• An associate's degree in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences; or
• Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.

Other Requirements

• This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements

• You must pass a background investigation.
• This position falls under the provisions of the Child Protective Services Law.
• Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

Additional information

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.