Cross Dock Operations Manager

Role & Responsibilities

Cross Dock Operations

• Oversee receiving, sorting, staging, and outbound loading of freight
• Build and manage daily dock schedules to match inbound and outbound trailer arrivals
• Monitor throughput, dwell time, and departure times; resolve bottlenecks in real time

White Glove Services

• Manage white glove deliveries from scheduling through final placement, including appointment setting, inside delivery, assembly, and debris removal where applicable
• Coordinate with customers and carriers on delivery windows and special handling requirements
• Train and direct white glove crews on care of freight, damage prevention, and customer service standards
• Ensure proof of delivery, signatures, photos, and customer sign-off are captured for every stop

Routing and Dispatch

• Plan and optimize daily routes based on delivery windows, stop density, vehicle capacity, and driver hours
• Adjust routes for same-day changes, weather, and delays
• Track vehicle and driver status and communicate accurate ETAs to customers
• Analyze route performance (miles, stops per route, on-time rate) and recommend improvements

Quality Management

• Own quality standards for receiving, sorting, loading, and delivery
• Conduct regular audits of dock processes, scan accuracy, load plans, and delivery documentation
• Investigate damage, shortages, and customer complaints; document root causes and corrective actions
• Track and report weekly on quality metrics such as damage rate, scan compliance, on-time delivery, and claims

Labor and Special Projects

• Plan and manage labor for store moves, openings, and special projects, including staffing levels, schedules, and skill needs
• Lead special projects from planning through execution, including timelines, budgets, and vendor coordination
• Build and manage temporary labor and crews as needed for moves and openings
• Document lessons learned and build repeatable playbooks for future moves and openings

People and Administration

• Schedule, supervise, and coach dock associates, drivers, and white glove crews
• Enforce safety standards, including lifting and powered equipment practices
• Maintain accurate records for manifests, claims, and delivery documentation

Cross-Functional Partnership

This role works as a connector across Jenni Kayne teams to keep moves and openings on track.

• Marketing: align launch and opening timelines, promotional events, and in-store display needs
• Production: coordinate delivery timing, install schedules, and product readiness for moves
• Buying and Planning: plan inbound timing, allocation, and inventory flow for moves and openings
• Retail and Interior Design: support store layouts, fixtures, and installation requirements

Qualifications

• 3+ years in logistics, cross dock, or distribution operations; supervisory experience preferred
• Experience with white glove or last-mile delivery strongly preferred
• Working knowledge of routing or dispatch software and strong spreadsheet skills
• Understanding of quality control methods and damage prevention
• Valid driver's license with a clean driving record; forklift certification a plus
• Ability to lift up to 50 lbs and stand for extended periods
• Experience managing labor or projects for store moves, openings, or large-scale installations preferred Next
• Proven cross-functional collaboration skills; able to balance competing priorities across teams
• Strong communication and problem-solving skills; comfortable with early starts and flexible or on-call coverage

Pay and benefits

This job description is not all inclusive. In addition, Kayne LLC dba Jenni Kayne reserves the right to amend this job description at any time. The annual base salary range for this position is $80,000 - $85,000. The base salary is determined by experience, education, skills, and location.