Cross Dock Operations Manager

About the role

TA Services is seeking an energetic, safety-conscious, and detail-oriented Operations Manager to oversee cross dock operations and logistics. Reporting to the Regional Manager, this role acts as a key customer contact and manages daily execution of safety, delivery, staffing, and inventory accuracy. The ideal candidate will be a collaborative leader, capable of enforcing policies, mentoring teams, and ensuring optimal material flow and delivery execution.

Key Responsibilities

• Lead cross dock operations including material flow, staffing, on-time delivery, and customer satisfaction across multiple shifts.
• Conduct employee performance reviews, manage attendance, support staffing needs, and handle employee relations in partnership with HR.
• Ensure adherence to PPE standards, safety protocols, ISO 9001:2000 quality systems, and internal compliance procedures.
• Serve as the primary customer liaison; ensure accurate receiving, order setup, and timely resolution of inventory or delivery issues.
• Develop and drive continuous improvement initiatives and contribute to the Annual Operating Plan (AOP) to meet business and performance goals.

Work Environment

• Fast-paced crossdock/logistics environment
• High focus on safety, quality, and service
• Leadership accountability for 1st and 2nd shifts
• Team-oriented culture with performance incentives

Qualifications & Requirements

Education

• High school diploma or equivalent required
• Bachelor's degree preferred (especially in Supply Chain, Logistics, or Business)

Experience

• 3-5 years of experience in crossdock, warehouse operations or logistics management
• Prior leadership or supervisory experience required
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience with Warehouse Management Systems (WMS)
• Familiarity with ISO 9001:2000 and quality control procedures
• Continuous improvement/lean methodology experience preferred

Personality Traits

• High integrity, dependable, and accountable
• Excellent communicator (verbal and written)
• Motivational leader and team-oriented
• Strong organizational and problem-solving skills
• Calm under pressure with a flexible, adaptive mindset
• Detail-focused with a drive for operational excellence

Here's what drives us

• People First - We lead with care, connection, and respect.
• Service - Our customers, carrier partners, and team members deserve nothing less than excellence.
• Safety - Built into every move we make.
• Results - High standards. Real outcomes.
• Innovation - We push boundaries and never settle.

Sound like the kind of team you want to be part of? Let's take a closer look at the role.

Additional Information: Benefits/Perks

• Accrue up to five PTO days in your first year, plus two weeks' vacation and additional PTO after your first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability.
• Extra perks include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, and Employee Assistance Program.

All your information will be kept confidential according to EEO guidelines.