Customer Account Manager

Your Impact

The Customer Account Manager is responsible for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to, up-selling and cross-selling to existing clients. This will be achieved through solution selling, account planning, prospecting to identify high-quality clients, qualifying and developing assigned accounts.

• Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood's expansion strategy.
• Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities
• Develop in-depth understanding of the client's business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts
• Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach
• Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process
• Demonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities
• Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date
• Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc)
• Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed
• Be a reliable individual contributor and a great team player with strong work ethic and openness for diversity
• Execute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks.

Your Experience

• 3+ years experience in Business-to-Business and software sales background
• Proven track record in Account Management
• Possess initiative, business acumen, confidence, and a competitive attitude.
• Demonstrated ability to provide solutions and change behavior in support of business goals and objectives.
• Strong interpersonal skills to include verbal and written communication.
• Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

The Legal Bit

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