Customer Care Specialist // Miami, FL 33172

About the role

• Business Customer Care Specialist
• Location 11430 NW 20th St Miami, FL 33172, USA
• Division Healthcare
• Contract 8 Months

About the role

Care Specialist will directly respond to questions, handle issues and provide guidance to both external customers.

• Receive, document and resolve customer inquiries by using established best practices
• Build lasting relationships with Client's customers
• Educate customers/members about Client's products and services over the telephone
• Comply with HIPPA and CMS regulations
• Schedule medical appointments and transportation for patients and/or care givers when needed

Key Competencies

• Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships.
• Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions.
• Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
• Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience

Role Essentials

• High School Diploma or equivalent
• 1 year minimum of Call Center experience. Recent work experience (last 4 years)
• 1 year minimum of previous Customer Service Experience (preferably on the phone)
• Bi-lingual English/Spanish. Excellent written and verbal communication skills - Must be able to read, write, and speak English and Spanish.
• Intermediate level - Computer skills: MS Word and Excel
• Ability to work an 8 hr. shift between 8 am to 8 pm Monday through Friday with the flexibility to work overtime based on business needs
• Capacity to maintain confidentiality

Role Desirables

• Associate's or Bachelor's Degree
• Previous Healthcare experience