Customer Care Specialists
- Location
- Austin, TX · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 30 days ago
About the role
- Provide unbiased assistance to Medicaid Clients and/or Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive training program).
- Assists with problem resolution, as needed.
- Responds to phone inquiries in a prompt, courteous and concise manner.
- Documents all encounters in clear and concise online logs.
- Transfers callers to other Call Center units as needed.
- Meets individual performance standards.
- Performs other duties as may be assigned by management.
- Thanks
- Best Regards
- Madhuri meher
About the Company
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.
From BCforward's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Customer Care Specialists job at BCforward located?
This Customer Care Specialists position at BCforward is located in Austin, TX (On-site). Always check BCforward's application page for specific state eligibility or relocation policies.
How do I apply for the Customer Care Specialists position at BCforward?
This listing links directly to BCforward's SmartRecruiters application page. You can apply directly on BCforward's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.