Customer Care Support

About the role

You will be responsible for providing high-level support and seamless communication. This role is perfect for anyone who has the ability to multi-task and promote superior customer service.

Job Responsibilities

• Answer phone and email inquiries using a professional manner
• Reply to information requests with the accurate information
• Use computer software to prepare reports, memos, and documents
• Update and ensure the accuracy of the organization's databases
• Ensure office supplies are available; coordinate the maintenance of office equipment
• Code and file material according to the established procedures
• Back-up electronic files using proper procedures
• Make meeting and event preparations, including space, refreshments, agendas, materials for distribution and minutes
• Assist with billing, receivables, financial reports as needed
• Provide administrative support to Executive Director, Partners and Board

Job Requirement

• Bachelor Degree
• Post secondary education in business, computers, or office management is an asset!
• Proficiency in the use of computer programs for Word processing, Databases, Spreadsheets, QuickBooks, Social Media
• Exhibit the following qualities:
• Behave Ethically
• Communicate Effectively
• Good attitude, strong work ethic, creative team player, sense of humor, willing to fill in as needed

Additional Information

The Customer Support should have experience in call center field and good team work spirit