Customer Engagement Engineer (FaST)

About the role

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The Semiconductor Products and Customers (Semi PC) business unit designs, builds and sells KLA's product portfolio to help chip manufacturers meet high-quality standards for technologies like AI, data centers, automotive and electronic devices.

Our inspection, metrology, and analytics systems detect and monitor defects across logic and memory chips, specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. We also develop technologies for specialty processes, IC substrates, and PCB manufacturing, including etch and deposition, component inspection, and imaging and analytics.

The Customer Engagement (CE) division is a field-based group of technical experts who partner closely with customers to provide a comprehensive portfolio of KLA products that support yield improvement from R&D through high-volume production.

The team helps align KLA's solutions with customer needs, supports product performance, identifies new opportunities and gathers insights to guide future innovation-all while maintaining a high level of customer satisfaction.

What You'll Do

• In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.
• Enable customer success by providing high quality measurements and reducing measurement variability.
• Use analytical skills to troubleshoot issues based on metrology results.
• Document results and make presentations on all aspects of products.
• Develop models for advanced films and optical CD measurements in semiconductor manufacturing and development, primarily using optical spectroscopy including spectroscopic ellipsometry and spectroscopic ellipsometry.
• Assists sales and marketing staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications.
• Work collaboratively with cross-functional organizations including engineering, service, sales and marketing within KLA and with customer engineers.
• Conduct new product introduction projects.
• Provide escalation support to onsite field service engineer; leading and coordinating remote/local troubleshooting.
• Perform experiments to characterize tool/subcomponent performance and develop recipes to model applications.

Minimum Qualifications

Doctorate (Academic) Degree and related work experience of 5 years; Master's Level Degree and related work experience of 8 years; Bachelor's Level Degree and related work experience of 12 years

Total Rewards

Base Pay Range: $136,700.00 - $232,400.00 Annually Primary Location: USA-OR-Hillsboro-Beaverton-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

• Interns are eligible for some of the benefits listed.
• Our pay ranges are determined by role, level, and location.
• The range displayed reflects the pay for this position in the primary location identified in this posting.
• Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.

We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

• At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking.
• Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy.
• KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.