Customer Experience Agent

About the role

Driveway

Driveway.Com

Driveway.com is where car buying and selling meets convenience-with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us!

Customer Experience Agent-Purchases

The Sell Agent - Customer Experience is responsible for delivering customer website support and coordinating customer vehicle purchases.

Location: This position is onsite in Addison, TX.

Compensation

$22.00 per hour, plus incentive opportunity.

Responsibilities

• Driveway website concierge/brand promise expert:
• Customer Concierge:
• Answers questions and helps move the digital transaction process forward
• Coordinates virtual inspection using our inspection application
• Coordinates pick-up of purchased vehicle from customer's home.
• Communicate effectively with customers through chat, phone, and CRM/email
• Maintain activity log
• Other duties as assigned

Skills and Qualifications

• Strong attention to detail
• Excellent communication skills
• Time management
• Active listening skills
• Critical thinking

Competencies

• Does the right thing, takes action and adapts to change.
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Pay and benefits

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. *

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

Note

This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.