Customer Experience Agent
- Pay
- $57,000 – $60,000 per year
- Location
- Irvine, CA
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Listed
- 30 days ago
Skills & highlights for this role
- customer service
- Zendesk
- Google Workspace
- complaint resolution
Also useful
- Spanish fluency
- healthcare financing
Stated benefits & perks
- Medical
- Dental
- Vision
- 401k
- Unlimited pto
About the role
This is an amazing opportunity to be a part of one of the fastest growing fin-tech companies in Orange County. Your day at PatientFi is filled with a range of focused support and service tasks. Whether you’re helping customers get started with their application or supporting existing enterprise accounts, you’re ready to share knowledge and provide exceptional assistance.
You will be a crucial part of PatientFi's overall success by being the direct link between medical practices, their patients, and PatientFi. At PatientFi, we believe that everyone deserves to afford the medical procedures and treatments they want.
Joining PatientFi is an exciting career choice with vast opportunity where you’ll join a talented, energetic (and fun) team working towards a greater mission to bring affordability to elective healthcare.
This is a 4/10 scheduled role; employees have the opportunity to work 4 days a week, 10 hours a day, instead of 5 days a week at 8 hours a day.
Employees are required to work in our HQ office in Irvine, CA 2 days a week.
What You'll Do
- Support new applicants and answer all questions regarding PatientFi
- Support medical providers and their teams
- Respond to patient borrower questions through phone, live chat, and email
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- The requirements listed are representative, but not all-inclusive of the knowledge, skills, and/or abilities needed to perform successfully in this position.
Basic Qualifications
- Strong customer service skills
- Comfortable working in a fast-paced start-up environment
- Proficient in the Google Suite of applications
- Experience in Zendesk (Preferred)
- College degree or relevant work experience
Speak English Fluently; Spanish speaker desired
Customer Service: 1 year (Preferred)
Base salary range
$57,000.00 - $60,000.00
Medical, dental, and vision premiums covered at 80% for employees and dependents
- Unlimited PTO
- 401(k)
- Parental leave
- AD&D policy provided at no cost to employees
(NOTE: At this time, PatientFi is unable to sponsor or take over sponsorship of an employment Visa.)
- About Company ---
Company Description
PatientFi® is a technology-based, point-of-sale financing company in Irvine, CA that partners with healthcare providers to offer patients a friendly payment solution for out-of-pocket medical and dental procedures. The company serves various healthcare specialties, including plastic surgery, dermatology, ophthalmology, dentistry, fertility, and medical spas. PatientFi's mission is to expand patient access to elective healthcare treatments by removing the cost barrier and providing patients with a convenient payment option.
Equal opportunity and legal notices
PatientFi provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristics protected by federal, state or local law.
From PatientFi's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Experience Agent role at PatientFi, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
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1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
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Common questions
What is the salary for the Customer Experience Agent role at PatientFi?
The Customer Experience Agent posting at PatientFi states compensation of $57,000 – $60,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on PatientFi's official career site.
Where is the Customer Experience Agent job at PatientFi located?
This Customer Experience Agent position at PatientFi is located in Irvine, CA. Always check PatientFi's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Experience Agent at PatientFi?
For the Customer Experience Agent role, PatientFi highlights 1+ year of relevant experience; experience with customer service, Zendesk, Google Workspace, complaint resolution. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Experience Agent position at PatientFi?
This listing links directly to PatientFi's Rippling application page. You can apply directly on PatientFi's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Rippling application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.