Customer Experience Associate

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.

What you'll do

• Provide an exceptional experience for customers through phone, email, and chat channels, helping them navigate financial topics and platform tools.
• Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends.
• Grow your financial services expertise as you develop deep proficiency in Robinhood's products and a range of financial concepts.
• Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment.

What you bring

• A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills.
• Excellent written and verbal communication skills with the ability to explain complex topics clearly.
• Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels.
• Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback.
• Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges.
• A Bachelor's degree or prior experience in the financial services industry is a plus.
• Experience working in a customer support environment is preferred.
• Ability to work the required shift for a 24/7 model

What we offer

• Challenging, high-impact work to grow your career.
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.
• Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Base Pay Range

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $21.30—$25 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $21.30—$25 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $20.40—$24 USD

Click here to learn more about our Total Rewards, which vary by region and entity.

If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application.

AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.

Inclusion is built into how we hire and work-welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.