Customer Experience Enablement Manager II

Overview

The Customer Experience Enablement Manager II is a mid-level role responsible for developing and delivering training programs, tools, and resources that improve customer and teammate experiences. This role requires deeper expertise in instructional design, managing complex projects, and leading cross-functional collaboration to support smooth adoption of changes across teams.

What You'll Do

Customer Enablement

• Lead the design, development, and maintenance of customer-facing content, including webinars, eLearning, and instructor-led training (ILT).
• Manage a learning repository and keep content current with product and customer needs.
• Work closely with product and customer-facing teams to align content with business objectives.

Teammate Enablement

• Develop training programs that use a variety of learning modalities to ensure effective knowledge transfer.
• Collaborate with department leaders to address knowledge gaps and promote continuous learning.

Change Management and Stakeholder Engagement

• Lead training initiatives for new products, features, and process changes.
• Engage stakeholders to align training programs with business needs and ensure successful adoption.

Evaluation and Continuous Improvement

• Conduct in-depth evaluations of training programs and make data-driven improvements.
• Stay current on instructional design best practices and bring new techniques into training.

What We're Looking For

• Bachelor's degree in Instructional Design, Educational Technology, or a related field.
• 3+ years of experience in instructional design, training development, or customer-facing content creation.
• Proficiency with LMS platforms, eLearning and video creation tools, and virtual delivery platforms.
• Strong project management skills and the ability to manage multiple complex projects.

Who you are

• A go-getter with an entrepreneurial mindset - that means you are not afraid of taking risks, winning big or facing the unknown.
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What you'll get

• AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup.
• We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits.
• At AvidXchange, we are building more than a tech company - we are building an experience.

We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.

AvidXers enjoy

• 18 days PTO*
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange
• Eldercare Leave: 8 weeks at 100% pay to care for a qualifying family member
• Discounts on Pet, Home, and Auto insurance
• Onsite gym fitness center, yoga studio, and basketball court
• Gym reimbursements for remote teammates up to $28/month
• Tuition Reimbursement up to the federal maximum of $5,250
• Hybrid Workplace Flexibility
• Free parking
• *Fully granted from beginning of year, pro-rated if hired mid-year
• Must be full-time for at least 3 months
• Must be full-time for at least one year