Customer Experience Professional - Hybrid

About the role

Exceptional opportunity to join our dynamic Customer Service Team!

Why Arbella?

At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.

Other perks include

• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and

Inclusion Council, and more

• A company committed to community: volunteer opportunities, employee- led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

• Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
• It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009!

The Arbella Customer Experience Professional is an individual who understands and supports our commitment to delivering exceptional service consistent with Arbella's brand. They thrive in a fast-paced environment, have an inquisitive mindset, and adapt well to change. They are eager to learn and develop new skills, build meaningful relationships, and collaborate effectively on a team to achieve department goals.

Key Responsibilities

• Effectively communicates with customers, agents, third parties and vendors across multiple communication channels.
• Performs an array of tasks including using care and compassion to guide customers through billing and policy related inquiries.
• Researches and analyzes policy/billing activity and proactively identifies solutions to resolve customer inquiries.
• Collaborates with independent agents and in-house Service Center to escalate urgent customer concerns using sound judgment.
• Builds relationships with our internal and external customers, agents, vendors, and others, and is committed to delivering exceptional service.
• Contributes to a positive team atmosphere, overall department goals, and is active in promoting Arbella's core values including Diversity and Inclusion efforts.
• May have the opportunity to work in other Arbella contact centers to expand skills/knowledge based on business need.
• Performs other related work as required or requested.

Requirements

• Some work experience in a customer service environment preferred.
• Sound interpersonal, organizational, communication and collaboration skills
• Data entry proficiency
• A bility to multi-task and work in a fast paced environment.
• Proficiency in Spanish or Portuguese would be desirable but not required.

Pay and benefits

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $45,000 ($24.00 an hour) - $47,000 ($25.00 an hour) based on a variety of factors including, but not limited to, relevant skills and experience,.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.

Our work schedule is 36.25 hours per week. Arbella employees are eligible for exceptional benefit and wellness programs including medical, dental, vision, 401k plan, career development, flexible schedules and much more! Check out some of the amazing benefits and programs we offer to all employees.

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