Customer Quality Engineer

About the role

At Gentex, you'll help create innovative technologies that improve how people live, travel, and stay connected. Join a company driven by quality products across an evolving range of industries.

Position Overview

The Customer Quality Engineer is the point of contact with our customers regarding quality-related matters and to help ensure our products meet our customers' expectations.

What You'll Do

• Utilize technical expertise to work with problem resolution teams, offer customer perspective, and communicate with the customer when quality issues arise.
• Communicate customer expectations to the appropriate Gentex teams (lab/production/design).
• Provide pulse of assigned customer(s) back to the organization.
• Support risk management during product development utilizing risk identification methods and Gentex's Milestone process.
• Prepare and submit the required quality documentation to the customer for new product launches and post-launch changes.
• Assist to develop and maintain FMEAs and control documentation to effectively manage risk and meet customer expectations.
• Maintain a high level of awareness and knowledge of Gentex technologies (product standards/specifications and operational technologies/capabilities).
• Other duties as assigned.

How You'll Do IT

• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Problem solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution.
• Managing complexity - Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
• Quality focus - Promoting and maintaining high standards of work, looking for ways to improve products and services, while encouraging coworkers to do so as well.
• Building collaborative relationships - Developing, maintaining, and strengthening partnerships with others inside or outside the organization.
• Maintain a high level of confidentiality, honesty and integrity with respect to company matters.
• Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.

What to Bring

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Quality or a related field or equivalent combination of education and relevant work experience.
• 3+ years of relevant experience in a manufacturing, engineering, or quality environment.
• High ability to interact and influence customers using accurate overviews supported by detail.
• Ability to travel domestically and internationally, as necessary.
• Ability to accurately assess facts/situations in directing decision making process.
• Ability to understand and communicate engineering concepts, requirements, and processes.
• Proficiency in Microsoft Office Suite.

What Will Help

• Experience working closely with operations teams.
• Knowledge of applicable industry standards.
• Practical insight into organizational processes.
• Strong service mindset towards operations and assigned teams.