Customer Quality Engineer

About the role

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

As a Customer Quality Engineer within the Global Quality Organization at Micron Technology, Inc., you serve as the internal Voice Of the Customer (VOC) for quality!

You will be the key customer facing contact to own your customers’ quality requirements so that Micron is able to deliver a world class customer quality experience. You will interact multi-functionally with sales, field application engineers and internal partners to maintain alignment on quality and reliability issues and cultivate strong customer relationships.

Responsibilities

• Act as the Voice Of the Customer (VOC) within Micron!
• Track and lead customer metrics. Responsible for overall quality management for Sold State Drives (SSD) including production DPM, Defects on Arrival, Warranty, and Field Quality issue handling at customer sites.
• Apply background in electrical and electronics engineering to ensure customer’s product quality and reliability.
• Collaborate with customers and work closely with their SQE team.
• Lead customer quality scorecard tracking and improvement efforts
• Monitor and identify quality and reliability issues in order to develop customer relationships.
• Assess customer’s needs and drive best technical standards internally.
• Responsible for communicating customer issues to the internal engineering and manufacturing teams.
• Leverage Artificial Intelligence (AI) and advanced analytics to identify quality trends, accelerate root cause analysis, and drive proactive quality improvements.
• Responsible for preparing weekly quality data and attending the weekly quality review meeting with customers, as well as representing the company at business reviews (quarterly) as the primary quality representative of the company.

Minimum qualifications

• Bachelor's Degree in Electronics Engineering, Computer Science or a related field
• A good functional knowledge of the various components of the SSD (Memory, FW, System, ASIC, DRAM, ASIC) to help correlate the failures in the customer ecosystem to the SSD.
• Knowledge of semiconductor fabrication process and backend Assembly operations to ensure Quality gates are implemented and product of the highest Quality is shipped to customer.
• Prior experience in Customer Quality, Supplier Quality, or Field Applications Engineering is encouraged.
• Excellent presentation skills to communicate Quality status both internally (executive management) and externally to customers
• Outstanding multi-tasking, problem-solving, and interpersonal skills
• Ability to collaborate with multi-functional teams to understand needs and translate them into actionable plans, results, and resource requirements

Pay and benefits

The US base salary range that Micron Technology estimates it could pay for this full-time position is:

$114,000.00 - $195,000.00 a year

Additional compensation may include benefits, bonuses and equity.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target base pay for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget.

Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.

To learn about your right to work

To learn more about Micron, please visit micron.com/careers

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.

Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.