Customer Service / Accounting Assistant

About the role

Customer Service / Accounting Assistant - FULL-TIME POSITION IMMEDIATE HIRE!

Please send your resume in.pdf format so we are able to open it. Applications received without a resume will not be considered.

Fast-paced North Side screen print supply distribution company is seeking an energetic and enthusiastic full-time Accounting / Customer Service Assistant for immediate hire. This position will be expected to learn and handle a wide variety of responsibilities.

The primary responsibility is to provide customer service to answer incoming phone calls, process customer sales orders placed via phone and through our website, and research / resolve a multitude of varied customer inquiries. Secondary accounting responsibilities include posting expense reports / receipts and various AP/AR activities processed through QuickBooks.

The ideal candidate will have a strong desire and innate ability to learn our company's processes and flow-of-work in order to grow with the company.

Customer Service Functions

• Answering phones and taking customer orders or routing calls appropriately
• Sales Order entry and tracking
• Research and resolve customer issues that arise
• Process and track Return / Exchange Authorizations and Net 30 applications for timely completion

Accounting Functions

• Daily processing of customer invoices and payments
• Process AR, AP along with PO, SO, Invoicing, and Bill transactions utilizing QuickBooks
• AR collection mailings and phone calls for past due invoices
• Track and reconcile PO's and Bills in QuickBooks
• Research and resolve vendor issues that arise
• Track LTL freight shipments for timely delivery, correct invoicing, and posting to spreadsheet

Education and Experience Required

• Five (5) years administrative experience in a front office setting
• Two (2) years of experience utilizing QuickBooks, preferably in a manufacturing / distribution support role. Candidates without QuickBooks experience will not be considered.
• Associates degree in a related program, BA preferred

The successful candidate should possess the following skills

• Strong computer skills and aptitude. Must know Quickbooks, Microsoft Word, Outlook and Excel
• Strong attention to detail and high accuracy levels
• Excellent organizational and multi-tasking skills
• Team-oriented, customer-focused, and willing to take the initiative to get the job done
• Ability and willingness to be flexible under changing conditions
• Ability to take ownership of their responsibilities (work independently with minimal supervision or direction)
• Analytical, process-oriented skills are needed to be successful in this role
• Pleasant and professional phone demeanor

Benefits

• We offer free parking and a casual work environment.
• Health, vision and dental insurance offered after 90-day probation period.
• Paid holidays and vacation.
• Hours: Monday - Friday, 9:00 - 5:30.

Qualifications

• Experience working in medical office Setting
• Strong relationship management skills (both internal / external)
• Experience working in metal health (preferred)
• Experience in Sales and Customer Service (preferred)
• Home Care Agency Experience
• CNA (preferred)
• Bachelor's degree (strongly preferred)

Experience handling cross-departmental projects preferred

• Highly organized and detail oriented - Competent in time-management and experience completing time sensitive duties
• Ability to handle multiple projects and tasks
• Excellent written and verbal skills High level of discretion when handling confidential information
• Works well under pressure

Additional Information

All your information will be kept confidential according to EEO guidelines.