Customer Service Coordinator
- Location
- Troy, MI
- Listed
- Today
About the Role
As a Customer Service Coordinator, you will manage the full lifecycle of service requests-from initial review through resolution. You'll verify job details, coordinate scheduling, support field teams, and keep customers informed every step of the way.
This role requires strong organization, clear communication, and the ability to manage multiple active service files while maintaining accuracy and urgency.
Key Responsibilities
- Review service requests and determine next steps based on job details and documentation
- Verify and maintain accurate job information, records, and supporting files
- Coordinate and schedule service visits, inspections, and follow-ups
- Communicate with customers throughout the service process
- Monitor service progress and day-of-service activity through completion
- Resolve service issues with installers, vendors, and internal teams
- Manage follow-ups such as additional visits, materials, and inspections
What We're Looking For
- Strong customer service or customer-facing experience
- Excellent communication and problem-solving skills
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable handling customer concerns and resolving issues
- Experience in scheduling, coordination, or administrative support preferred
- Experience in home improvement, flooring, or service industries is a plus
About Refloor
Refloor is America's fastest-growing flooring company, and we owe our success to YOU. It's individuals like you who join our team, fuel our growth, and help us continue to expand nationwide. We are committed to team development and customer satisfaction, ensuring every customer receives nothing less than a 5-star experience. Join us and be part of our exciting journey!
About the company
Yes, we are building the fastest and most-trusted flooring company in America; and yes, our floors are fabulous; and yes, they do come with a lifetime guarantee -- but we know that the real superpower behind our success comes from the fact that we are a PEOPLE company first.
If you are looking for a company that supports you, where the team is the #1 asset, and everyone is empowered to expand their skill set and drive their careers... then come get in on the ground floor with the team that will floor America!
From Refloor's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Service Coordinator role at Refloor, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Customer Service Coordinator job at Refloor located?
This Customer Service Coordinator position at Refloor is located in Troy, MI. Always check Refloor's application page for specific state eligibility or relocation policies.
How do I apply for the Customer Service Coordinator position at Refloor?
This listing links directly to Refloor's Rippling application page. You can apply directly on Refloor's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Rippling application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.