Customer Service Admin I

About the role

Crane Aerospace and Electronics has an exciting opportunity for a Customer Service Admin at our Lynnwood, WA location.

Essential Functions

• Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer
• Review and enter purchase order requirements, including flowing down essential requirements, into ERP system and provide order acknowledgements to customers
• Support accounts receivables to address past due payment issues for assigned customer base
• Process warranty returns and ensures timely processing to support customer requirements
• Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms
• Support and work with demand management and Regional Sales Managers/Customer Account Managers to ensure customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable
• Ensure applicable export compliance requirements are adhered to

Eligibility Requirement

• This position may require access to Controlled Data or Information.
• Where the position requires such access only US Persons will be considered.
• As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Non-Essential Functions

• Accurately manage internal databases or CRM tools as applicable
• Provide follow up and support to the Regional Sales Managers/business managers/customer account managers

Minimum Qualifications

• Experience: 0-2 years of relevant work experience
• Knowledge: Understands fundamental concepts, practices, and procedures of business administration; A basic understanding of pricing principles, how to research invoices, payments, and debits.
• Skills/Abilities: Knowledge of ERP; Knowledge CRM; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills; Demonstrated ability to solve routine problems; Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction; Strong communication skills including phone and email
• Education/Certification: High School Diploma
• Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Preferred Qualifications

• Associates degree
• Manufacturing Experience
• Customer Service Experience
• Order Entry experience

Working Conditions

• Standard office environment
• Work requires substantial visual concentration on detail
• Working conditions are normal for a manufacturing environment
• Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
• May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes
• Must be flexible to work overtime as needed
• Standing: 10% *percentage is approximate and may vary depending on work task
• Sitting: 90% *percentage is approximate and may vary depending on work task
• Lifting (in pounds): up to 10 pounds
• Pushing (in pounds): up to 10 pounds
• Mental/Visual: use of computer and basic office equipment
• Workspace (line, cube, etc): cubicle/desk

Additional information

We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.

#LI-SP1 #CAE

Salary range

$30.43 - $38.46/hr. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.