Customer Service Representative

About the role

Welcome to Halperns Steak & Seafood! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

About the role

Orlando, FL

Welcome to Halperns'! The dedicated employees who work at Halperns' are passionately committed to this business and the customers they serve. Being part of Halperns' means being part of something important, something unique, and something special. This commitment is made clear by the superior meat and seafood specialty products we distribute.

There's a seat at our table for you…

Schedule: Sun - Fri, 12:00pm to 9:30pm

Position Summary

Provides friendly and efficient customer service, order processing and delivery support to customers of Halperns' Steak & Seafood via phone, email and internet. Strengthens customer relationships through strong product knowledge and product application, delivery coordination, and error resolution.

Essential Functions

• Serve as liaison between the Outside Sales Representative and customer.
• Develop and Maintain customer relationships.
• Supports and partners within assigned division and customer assignment.
• Manages customer orders manually and completes timely callbacks/e-mails to discuss edits and confirm complete orders.
• Maintain current knowledge of product and system status within divisions to assist Outside Sales Representatives and customers.
• Serves as information resource to Outside Sales Representatives, on product related questions regarding inventory levels and general product information
• Arrange exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, aligned with Halperns'.
• Support Outside Sales Representatives with order entry.
• Performs other duties as assigned.

Knowledge / Skills / Abilities

• Must have excellent written, verbal, organizational and communication skills.
• Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.
• Highly motivated self starter with a focus on details and accuracy in a fast paced environment
• Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices
• Must have good customer service and time management skills.
• Ability to problem solve and develop solutions on a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices
• Ability to demonstrate understanding of Foodservice industry and operations for Non Commercial Segment
• Ability to adapt to frequent technological and GFS proprietary application changes and program functions (used Chains)
• Understand USDA dietary regulations and commodities
• Ability to perform 10-key data entry

• You are required to provide your most recent employment experience for your application to be considered complete.
• BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Halperns' Steak & Seafood values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Halperns' Steak & Seafood customer to provide a letter of support from their management if they are selected for the interview process.