BCforward
Technology & SoftwareDirect SmartRecruiters career site

Customer Service Agent

Pay
$17 per hour
Location
San Jose, CA · On-site
Job type
Contract
Level
Mid-level
Experience
1+ year
Education
High school diploma or equivalent
Listed
30 days ago

Skills & highlights for this role

  • technical troubleshooting
  • live chat support
  • API troubleshooting

Also useful

  • Android app publishing
  • Google Play Console

About the role

Job Title: Customer Service Agent Job Location: SAN JOSE CA 95113 Job Duration: 12+ Months Job Hourly Rate: $17.13/HR W2 As a Support Operations Specialist you will support Android app developers who publish apps to the Play store as well as troubleshoot code-level issues. Through email and chat, you will resolve issues related to uploading, publishing, and maintaining apps on the Play Store.

You will interact with the Support Operations team, as well as key client stakeholders as needed, to help resolve developer inquiries. Successful applicants are customer-focused and passionate about assisting developers with timely resolution of their app publishing issues.

Key Responsibilities

Troubleshoot app-level API implementations and related issues Provide email and real time chat support to Play Developers Collaborate with cross-functional resources to bring issues to resolution with an aggressive service level Assist with creation and maintenance of online documentation for Play Identify needs and collaborate on projects to improve support tools and processes Skills and Experience High School Diploma or GED At least 1 year experience in customer service environment providing support via phone, email or live chat At least 1 year programming or API level tech support experience Proven ability to identify and troubleshoot technical issues quickly and efficiently Ability to communicate technical concepts clearly and effectively Ability to prioritize tasks and manage time effectively Knowledge of the app industry Experience or interest in developing mobile applications Strong attention to detail and sense of responsibility Understanding of customer support best practices and familiarity with customer support success metrics

About the Company

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

Additional Information:

Read the original posting

From BCforward's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

What is the salary for the Customer Service Agent role at BCforward?

The Customer Service Agent posting at BCforward states compensation of $17 per hour. It is listed as a contract position. Final pay may depend on location, experience, and interview evaluation on BCforward's official career site.

Where is the Customer Service Agent job at BCforward located?

This Customer Service Agent position at BCforward is located in San Jose, CA (On-site). Always check BCforward's application page for specific state eligibility or relocation policies.

What qualifications are required for Customer Service Agent at BCforward?

For the Customer Service Agent role, BCforward highlights 1+ year of relevant experience; a high school diploma or equivalent; experience with technical troubleshooting, live chat support, API troubleshooting. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Customer Service Agent position at BCforward?

This listing links directly to BCforward's SmartRecruiters application page. You can apply directly on BCforward's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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